MEDICAL ASSISTANT PC-13

About us: We are a Federally Qualified Health Center providing integrated medical, dental, and behavioral health care. Our Mission, dedicated to improving the health of our community, one person at a time through affordable medical, dental, and behavioral health care, attracts and inspires a caring, competent workforce. To learn more about our agency or view career opportunities, visit our website: https://www.mshsak.org/

Position Summary

Under the direct supervision of the Medical Support Staff Manager, the Medical Assistant is responsible for providing excellent customer service through effectively managing provider schedules, ensuring communication between providers and patients, and, under the supervision and direction of providers, performing a variety of medical procedures in the primary care and/or behavioral medical department.

Essential Functions

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. This position requires compliance with MSHS’ compliance standards, including the Code of Conduct, Compliance Program, and policies and procedures. Such compliance will be an element considered as part of the regular performance evaluation.
2. Prepares for scheduled visits by:
   • auditing appointments to ensure appropriateness of visit and adequacy of time scheduled
   • scrubbing charts to ensure needed records, documents, and health screenings and immunizations are available for provider review prior to the visit
   • assisting patients with the completion of various assessment tools
   • rooming patients according to protocol and
   • preparing appropriate instruments for examination/procedure.
3. Actively manage provider schedules by monitoring schedules and backfilling openings as they appear, keeping providers on schedule, and maximizing provider/patient time.
4. Performs procedures as delegated by provider and under scope of practice.
5. Assists providers with medical procedures as delegated by provider and under scope of practice.
6. May collect and/or prepares laboratory specimens for courier pick-up and completes all documentation needed to process insurance.
7. Assists patients any time need is apparent or as directed by the provider.
8. May schedule follow up and referral appointments.
9. Basic patient education including prescription usage, immunization information, STD education, and lifestyle education for wellness.
10. Assists patients and clients with filling out paperwork and assessments as needed.
11. Keep rooms stocked with adequate medical supplies, wash and dry instruments used, and sterilize as required.
12. Answer patient phone calls and provide feedback and answers to patient/provider/pharmacy calls.
13. Manage incoming phone calls by prioritizing urgency of phone calls, asking pertinent follow up questions and giving all information to provider.
14. Assists with patient care coordination including notifying patients of laboratory results, scheduling referral appointments, follow up of health maintenance needs, and responding to patient telephone calls as directed by providers.
15. Completes forms as needed by providers.
16. Maintain accurate, detailed reports, records,, logs and required checklists (ie: refrigerator/freezer temp, sample meds, inventory, PAP meds, expired meds, etc.)
17. Address incoming paperwork (including faxes), or distribute as needed.
18. Put away incoming supplies (including medications) immediately according to protocol.
19. Adheres to documentation submission standards as outlined in MSHS policies and procedures.
20. Participates in mandatory “Code” and emergency drills.
21. Calls “no show” clients to assist in rescheduling.
22. Assists in standing order refills on medication.
23. Monitor content of medicine closet weekly for supply and dates – Notify Medical Support Staff Manager to order what is needed.

Employment Practices
MSHS is an Equal Opportunity institution and does not discriminate against any person in employment or in admission, treatment, or participation in its programs and benefits on the basis of race, color, national origin, creed, ability to speak English, disability, sex, age, or marital status.

          Educational and Experience Requirements

1. Graduation from an accredited medical assistant program preferred. Certification as a medical assistant required within 90 days of employment.
2. Experience using a variety of computer programs including, but not limited to Microsoft Office products and electronic health records.
3. Experience in a behavioral healthcare setting preferred.
   
   Knowledge, Skills, Abilities
   Incumbent must be able to demonstrate:

1. Ability to work as a team member, with other staff and patients, towards the common goal of delivering quality health care.
2. Working knowledge of the principles of medical assisting.
3. Knowledge of commonly used medications and their effects.
4. Knowledge of medical terminology and equipment.
5. Proficient in the application of medical assisting techniques.
6. Ability to interpret and apply medical orders.
7. Ability to observe, evaluate and report reactions and changes in the physical and mental conditions or status of patients.
8. Strong customer service skills.
9. Exercises initiative, discretion, and sound decision making. Effective problem solving and conflict resolution skills.
10. Ability to think and act quickly in emergencies.
11. Working knowledge of accurate documentation and appropriate use of records.
12. Knowledge of basic clinical procedures and equipment, and ability to use computer programs to include Word, Excel, other Microsoft products, and electronic health records.
13. Working knowledge of HIPAA laws and ability to apply them. .
14. Ability to communicate effectively, both orally and in writing, and to relate in a positive, courteous, and caring manner to staff and the individuals seeking services.
15. Ability to interact positively with individuals and families from a wide range of socioeconomic and ethnic backgrounds as well as alternative lifestyles.
16. Ability to work independently, remain self-motivated, and promote cooperation and cohesiveness among co-workers.
    
    General
17. Clear background check.
18. Current tuberculosis screening test result.
19. First Aid and CPR Pro certifications must be obtained within 2 weeks of hire. CPI (Nonviolent Crisis Intervention) certification must be obtained when offered through the agency; may substitute current MANDT certificate for CPI.