Director of Data Analytics + Applications

Position Summary

The Director, Data Analytics & Applications is responsible for leading the strategy, development, and optimization of the organization’s data and application ecosystem, with Tessitura as the central platform for analytics, reporting, and guest experience insights. This role ensures data integrity, accessibility, and usability across systems, empowering staff and leadership to make informed, data-driven decisions. The Director will oversee the integration and management of enterprise applications, foster a culture of data literacy and storytelling, and partner with stakeholders across the organization to deliver insights that drive mission impact and operational excellence.

Essential Job Duties (other duties as assigned)

Strategic Leadership

• Develop and execute a data strategy that aligns with organizational goals, ensuring data and applications are leveraged as strategic assets.
• Serve as the primary leader for revenue-related data governance, integrity, and security, establishing policies and standards across the enterprise.
• Partner with executive leadership to create a revenue roadmap for data-driven transformation, analytics, and application optimization.
• Lead holistic data analysis for revenue channels (ticketing, membership, public and venue experiences, donors, and third-party partnerships) using Tessitura as the primary analytics driver.

Data & Analytics

• Lead efforts to capture, analyze, and interpret data that informs organizational strategy, guest experience, and operational performance.
• Oversee the design and delivery of dashboards, reports, and tools that provide actionable insights across business units.
• Provide leadership to the revenue, forecast, and pricing teams in developing, designing, evaluating analytical approaches and insights. 
• Advance data storytelling practices, ensuring analytics are translated into accessible, compelling narratives for a variety of audiences.
• Define key performance indicators and develop reports to track and measure performance based on these metrics 

Applications Management

• Direct the integration and ongoing optimization of enterprise applications (e.g., HRIS, CRM, finance systems).
• Partner with IT and business leaders to evaluate, select, and implement applications that support organizational growth and efficiency.
• Ensure seamless user experience across applications and promote adoption of tools that increase productivity and collaboration.

Team Leadership & Collaboration

• Build and lead a high-performing team of analysts, application managers, and data professionals.
• Provide mentorship and professional development to grow organizational data literacy and application fluency.
• Collaborate with cross-functional teams (Advancement, Visitor Services, Marketing, Membership, Education, Venue Experiences, IT, Finance, etc.) to align data and technology initiatives with business needs.

MOPOP Community:

• Support our internal culture which inspires and empowers our staff to live our mission to its highest standards.
• Contribute to a consistent customer service standard across all departments.
• Work to ensure customer service is ingrained at the core of the team and is reflected outward to our guests and other staff.

Preferred/Desired Qualifications

• Must have experience and advanced knowledge of the Tessitura Platform, including data structures, reporting, integrations, and user experience optimization.
• 5+ years of progressive leadership experience in data analytics, applications management, or related fields.
• 4+ years of applying key financial performance indicators (KPIs) to analyses experience 
• 4+ years of identifying, leading, and executing opportunities to improve, automate, standardize or simplify finance or business tools and processes experience 
• Experience leading enterprise-level data strategy and application management within complex organizations.
• Experience with advanced use of SQL for data mining and business intelligence 
• Strong understanding of data governance, data architecture, and business intelligence platforms.
• Demonstrated ability to translate complex data into meaningful insights for decision-making.
• Excellent communication skills, with the ability to influence and collaborate across diverse teams.
• Commitment to fostering an inclusive, innovative, and mission-driven workplace culture.

Benefits

This regular full-time position includes Medical/Vision insurance, Dental insurance, Life/AD&D/LTD insurance, 3.08 hours of accrued Vacation per bi-weekly pay period, Seattle Sick/Safe, 7 Floating Holidays (prorated first year dependent on hire date), 8 Company Holidays paid throughout the year, EAP, 401k plan with vested match schedule once eligible, and subsidized transportation benefits for Orca Pass or parking.
 

Why MOPOP?

We’re really glad you’re thinking about joining the team at MOPOP! We believe pop culture is a universal language capable of building connections across a range of people, no matter our differences in race, religion, gender, age, sexual orientation, ability, education, socio-economic status, ethnicity, country of origin, or any other characteristic that makes us who we are. For more than twenty years, we have been showcasing how music, film, fashion, video games, sports, and more spark those connections and create a lasting cultural impact.

MOPOP provides both a physical space and an emotional and intellectual opportunity for people from any background to explore, find and build community, and recognize their own creative potential. This applies not only to our guests, but also to our staff — be it in designing an educational program to engage the next generation of creators, trying to reach a new audience with a marketing initiative, preserving an artifact in our collection, or providing excellent customer service to a visitor. If this sounds like something you’d be into, we’d love to hear from you!

MOPOP’s Mission and Commitment to Diversity, Equity, Inclusion, and Accessibility 

Our mission is to activate the world-shaping power of pop culture through participative experiences, discovery, and play. We believe pop culture connects us, and that it is powerful, complex, alive and who we are. MOPOP is actively committed to ongoing learning in the areas of diversity, equity, inclusion, and accessibility (DEIA). In partnership with our community, we hope to also develop safe spaces for their application. This includes taking steps to continue increasing our awareness of institutional “-isms,” as well as uncovering and undoing the ways they show up in museum culture. We recognize this is a process that requires intentionality, energy, and resources, and we are developing a DEIA framework that can cultivate a work environment and museum experience that is truly welcoming for all.

We are committed to creating an inclusive and equitable workplace, and we are proud to be an equal opportunity employer. We believe that having staff, interns, and volunteers with diverse backgrounds enables us to better meet our mission and encourage BIPOC, women, and LGBTQIA2S+ individuals to apply. We acknowledge that our work to build safe spaces and better systems for traditionally marginalized groups is ongoing and will require constant vigilance and expect all MOPOP employees to be part of our DEIA journey.

Please email jobs@mopop.org if you need reasonable accommodations during the application or hiring process.