Lead Repair Technician

The Lead Repair Technician provides technical support and performs hands-on repairs for consumers enrolled in the Wheelchair Loaner & Simple Repair Program. Responsible for overseeing other technicians, and leading the community provider training and development component of the program.

This position ensures consistent repair practices, quality assurance, and staff skill enhancement across all service partners. The Lead Technician supports compliance with contractual standards and maintains high levels of consumer satisfaction through timely, accurate, and safe repairs.

• Oversees Repair Technicians
• Respond to service calls and complete safe, effective repairs in various settings, including homes, clinics, schools, and community locations.
• Perform simple repairs and routine maintenance on manual and power wheelchairs, following program guidelines.
• Support the Loaner Wheelchair Program by preparing, cleaning, sanitizing, delivering, and retrieving loaner equipment as needed.
• Ensure all repairs and loaner activities are performed safely with respect to the consumer, and meet quality and documentation standards.

• Have sufficient skills, qualifications and experience to perform wheelchair simple repairs. Examples
  can include auto mechanical experience, machine shop repair, bicycle shop repair.
• At least 3 years of direct mechanical experience. Any wheelchair or mobility device repair
  experience and/or exposure is a bonus.
• Valid driver’s license and ability to drive across the program’s service areas (Hampden, Hampshire,
  Franklin, Worcester and Berkshire counties)
• Proven ability to train and mentor technicians or community providers.
• Excellent communication and presentation skills.
• Ability to work independently and collaboratively across teams. Familiarity with Asset Panda or
  similar tracking tools preferred.