Urgent Response Supervisor I

Founded in 1867, the Sacramento Children's Home is the oldest active charity in Sacramento and among the most highly respected. SCH is an equal opportunity employer who values an inclusive work environment that celebrates and recognizes the diversity of its employees. At SCH, we appreciate that having employees of many different backgrounds strengthens our organization, and we strive to create a workforce that reflects the diverse and culturally rich communities that we serve.

OVERVIEW:  Reporting to the Clinical Program Manager or Lead Urgent Response Supervisor, the Urgent Response Supervisor assists with administrative and programmatic oversight of a 24/7 Urgent Response Department (crisis phone and face-to-face support).  The Urgent Response Supervisor ensures compliance with all SCH and department policies and systems, State, Sacramento County Department of Behavioral Health Services, and EPSDT and MHSA standards.

DUTIES:

(45%) Personnel Management

• Directly supervises assigned staff and provides regular supervision as needed as.
• Ensures timely and thorough completion of performance evaluations in accordance with agency policy.
• Participate in shift transition meetings to ensure the complete and accurate transition of information.
• Assists with orientation of incoming staff to the program, Agency, County and State requirements and regulations.
• Supports identification of training needs in department and helps to ensure appropriate training.
• Participates in hiring, orientation/training and discharge process for positions as needed.
• Assists Lead Urgent Response Supervisor and Clinical Program Managers with oversight and analysis of workflow levels and staffing levels needed to maintain service goals.
• Ensures that all HR policies and standards are followed regarding personnel management that includes, but not limited to recruitment, training and orientation, evaluations, and employee discipline. 

(30%) Performance and Quality Improvement

• Assists with direct service coverage when necessary to aid delivery of services to clients and families.
• Assists with training of new staff by responding to crisis calls in the office and in the community.
• Supports program and county evaluations and systems of quality control.
• Serves as a resource for program staff providing client services.
• Ensures that staff are in compliance with contract and accreditation standards, Federal, and State regulations.
• Monitors outcomes from internal and county utilization reviews and use data to ensure compliance with established standards. 
• Reviews client records and documentation for compliance, accuracy, completeness and quality improvement.
• Ensures that all required documentation is completed in a timely manner.
• Attends and participates in Sacramento Children’s Home meetings, training, and required activities.
• Ensures program services and that staff follow an approved service delivery framework.
• Performs other duties as assigned.

(25%) Program Administration

• Assumes a supervisory role in administering, managing, coordinating and maintaining the program in collaboration with the Lead Urgent Response Supervisor and Clinical Program Managers.
• Follows SCH policies and systems to ensure the effective and efficient operation of the program.
• Assists with development and implementation of site-specific systems to ensure clear and effective processes.
• Ensures timely submission of required staff paperwork (timesheets, mileage/expense reports, HR documents etc.).
• Ensures that the use of identified service delivery practices; assessments, etc. are fully implemented and demonstrate fidelity.
• Participates in the department emergency on-call system and provides administrative and clinical support to staff.

LOCATION:   2750 Sutterville Rd. Sacramento, CA 95820

SCHEDULE:   Tuesday-Saturday, 3:00pm-11:30pm, OR Sunday - Thursday, 7:00 am - 3:00 pm

SALARY:        $90,919.92-$102,272.55 plus $7,500 if licensed

And a $300 monthly stipend to candidates bilingual in Spanish, Russian, Hmong, Cantonese, Farsi (Dari), Vietnamese, or Arabic.

Education and Experience:

A Master’s Degree in a Behavioral Science and registered or in process of registration with the California Board of Behavioral Sciences as a LCSW (ACSW), MFT (AMFT) or LPPC (APCC) is required.

Licensed by the State of California Board of Behavioral Sciences as an LMFT, LPCC or LCSW is preferred.  Meeting all BBS requirements for supervising interns within six months of hire is preferred. Some positions may be required to have licensure as an LMFT, LCSW or LPCC.

No less than 3 years of experience working with children and family in social service programs is required. 

At least 1-year experience with EPSDT or MHSA funding is preferred. Prior experience supervising and managing a diverse workforce is preferred. Previous experience in program development is highly desirable.

Driving is an essential function of this job. As such, employees in this position will be required to furnish their own vehicle to be used in the course of employment. A valid driver’s license and minimum insurance coverage is also required. Must be at least 21 years old.

Knowledge, Skills and Abilities:

• Must be able to read, write, speak and understand the English language.
• Knowledge of sound management and supervisory techniques.
• Strong coaching and delegation skills.
• Ability to use various call center and electronic health record software programs.
• Ability to focus on problem solving using linear thinking.
• Knowledge of the DSM system.
• Good knowledge of a variety of therapeutic interventions and models including but not limited to, individual, family and group therapy.
• Knowledge of child/adolescent development.
• Knowledge of child abuse issues.
• Knowledge of legal/ethical issues as outlined by BBS.
• Knowledge of CPS reporting mandates and limits of confidentiality.
• Knowledge of substance abuse issues.
• Knowledge of family dynamics.
• Knowledge of crisis response techniques.
• Knowledge of Microsoft Word.
• Excellent writing skills.
• Good communication skills.
• Good organizational skills.
• Good time management skills.
• Skill to maintain a professional, confidential work environment.
• Ability to manage multiple tasks at one time in an efficient manner.
• Excellent problem-solving skills.
• Skill to accurately diagnose and assess clients.
• Ability to relate to children and families in a positive manner.
• Ability to establish and maintain appropriate boundaries with children and families.
• Able to report to work on a regular and reliable basis.

BENEFITS: Excellent benefits package including medical, dental, vision, life and accident insurance, short and long-term disability plans, retirement plan with company match, paid vacation, sick leave, 11 paid holidays, tuition reimbursement, professional development and career advancement opportunities.

TO APPLY: Qualified employees must submit a completed Request for Promotion or Transfer form along with their resume to Human Resources. External candidates must complete our on-line employment application available at www.kidshome.org/careers.

PLEASE NOTE: Non-SCH employees who are made an offer of employment will be required to pass a post-offer, pre-employment background process that includes passing a drug test, including marijuana. Applicants who do not pass any part of this pre-employment process will have their offer of employment rescinded.