General Manager- The Club at Forest Ridge

Established in 2000 and headquartered at our Club Support Center in Atlanta, Georgia, Bobby Jones Links is a club management and development company rich in resources and expertise serving private, resort, daily fee, and public courses. At the core of everything we do is our commitment to serving people. We have spent more than two decades building a vibrant company culture that delivers the lifestyle, camaraderie, and experiences that members and customers desire and the environment in which our employees will thrive.

Bobby Jones Links is hiring a General Manager for The Club at Forest Ridge, located just outside of Tulsa in Broken Arrow, Oklahoma. 

The Club opened in 1989 and was designed by Oklahoma native Randy Heckenkemper and is the centerpiece of the Forest Ridge community. Today, The Club at Forest Ridge is a vibrant semi-private club poised for its next chapter — an exciting transition to a fully private, members-only model. With significant capital investment, new membership offerings, and fast-growing demand, the Club is well positioned for continued growth and elevated service standards.

Amenities & Facilities
The Club at Forest Ridge offers a full suite of resort-style amenities designed to support an active, family-focused membership experience:

1. Championship 18-hole golf course
2. Two clubhouse locations, including:
   1. Ranch House Restaurant – casual dining with indoor/outdoor seating
   2. Glass Veranda – elegant private event venue
   3. The Ridge Club – member-only clubhouse and activities hub
3. Six lighted tennis courts and two outdoor pickleball courts
4. Brand-new, state-of-the-art indoor racquet sports facility
5. Resort-style pool complex with cabanas and a water slide
6. Full-service fitness center with professional programming
7. Sand volleyball court and private family playground

Primary responsibilities include:

• Provide appropriate leadership, direction, supervision, and guidance to staff in accordance with Bobby Jones Links expectations and company culture to promote positive employee morale and performance quality.
• Assists in the preparation of the club’s annual budget.
• Holds all departments accountable for reaching their monthly and annual financial goals.
• Oversee all approved capital improvements being made at the facility are done on time and within budget.
• Completes on time all the required club and Bobby Jones Links weekly, monthly, and quarterly reports. This includes the Dashboard, pace reports, membership reports, variance analysis, general ledger review, etc.
• Reviews the general ledger regularly to ensure everything is coded correctly.
• Delegates support center-specific and club-specific tasks to department heads and obtains responsibility of tasks as needed.
• Holds a weekly department head staff meeting and distributes minutes and action items following each meeting to the department heads and managers.
• Ensures that the club is operated in accordance with all applicable local, state and federal laws.
• Participates in selected community activities to enhance the prestige of the club; broadens the scope of the club’s operation by fulfilling the public obligations of the club as a participating member of the community.
• Handles emergencies promptly and documents all such major incidents in an Incident Report.
• Attends all or most club major events or functions including member tournaments and parties, wedding receptions, golf outings, etc.
• Ensures the club website is up to date.
• Hires and trains key department heads of the club.
• Ensures all I-9 paperwork,  e-verify, and onboarding is completed within three days of an associate’s hire date.
• Follows all State, Federal, and Bobby Jones Links’ rules regarding human resources including such key policies as hiring and firing, discrimination, and harassment.
• Manages club cash flow and establishes controls to safeguard funds.
• Sets the standard for effective management and demonstrates a concern for the supervision and development of the staff.
• Oversees the care and maintenance of all the club’s physical assets and facilities.
• Coordinates the marketing and member-relations programs to promote the club’s services and facilities to present and potential members
• Ensures the highest standards for food, beverage, sports and recreation, entertainment and other club services.
• Establishes and monitors compliance with purchasing policies and procedures; reviews and approves purchasing procedures and requirements.
• Reviews and initiates programs to provide members with a variety of popular events.
• Serves as liaison between all management staff, Bobby Jones Links, and ownership.
• Maintains relations with police, fire, liquor control board, health department and other governmental agencies.
• Directs purchasing, receiving, storage, issuing, preparation and control of all products, supplies and equipment.
• Ensures proper cleanliness and sanitation of all club facilities and environments.
• Performs competitive analyses on clubs and other businesses providing member alternatives through personal observations and historical reports.
• Oversees risk management programs to ensure that adequate safety measures are in place to protect members, employees and club assets.
• Handles emergencies such as fires, accidents and breaches of security or house rules promptly and in person. Emphasizes prevention through training, inspection and preventive enforcement.
• Public speaking at meetings and events.

Required Skills

• Strategic thinking skills.
• Execution and delegation of time sensitive functions that the Club requires.
• The ability to proficiently use Excel, Word, and club point of sales systems.
• An understanding of Club financials.       
• A thorough working knowledge of all departments of a club’s operation.

EDUCATION AND/OR EXPERIENCE

• Bachelor’s degree from a four-year college or university; Hospitality Management major preferred
• Maintains membership with the Club Managers Association of America (CMAA) and other professional associations
• Attends conferences, workshops, and meetings (e.g., CMAA’s World Conference and Club Business Expo and CMAA chapter meetings) to keep abreast of current information and developments in the field to enhance his or her value and quality of services to the members.
• Experience as a Clubhouse Manager or Assistant General Manager
• Management of complex capital projects required
• Experience working with volunteer committees preferred

Physical Demands & Work Environment Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to:

• Walk, sit, stand for long periods of time, bend, use hands to finger, handle, or feel; and talk or hear, stoop, kneel, crouch, close vision, distance vision, peripheral vision depth perception and ability to adjust focus.
• Spend time making repetitive motions such as typing.
• Lift up to 25+ lbs. occasionally and to lift overhead and push/pull, move lighter objects.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee may:

• Be indoors, in an environmentally controlled location.
• Occasionally may be exposed to outside weather conditions.
• Noise Levels may be distracting or uncomfortable.