The Community Outreach Coordinator provides essential support with implementing donation education and community outreach initiatives across Alaska, Montana, North Idaho, and Washington. This role helps ensure the successful execution of events, educational campaigns, and partner engagement activities that promote organ, eye, and tissue donation.
ESSENTIAL JOB FUNCTIONS/GENERAL RESPONSIBILITIES
Public Education & Registry Support
- Serves as a subject matter expert on organ, eye, and tissue donation and the transplantation process.
- Supports the execution of donation education initiatives, including those targeting underrepresented communities such as Black, Asian, Alaska Native, Native American, and Spanish-speaking populations.
- Supports the development of partnerships in diverse communities to raise awareness and improve education about donation and the importance of registration.
- Maintains and distributes up-to-date public education materials; ensures website content reflects current messaging and registry information.
- Responds to general public inquiries via phone and email regarding organ, eye, and tissue donation and the donor registry.
- Assists in preparing and delivering public presentations and supports messaging at community events.
- Works in partnership with IT and the Community Relations Specialist to monitor registry website functionality and identify potential data issues or improvements.
- Helps coordinate the production and distribution of educational materials for DOL and MVD staff, including print collateral and training tools.
- Assists in the development of outreach campaigns.
- Participates in continuous improvement efforts to enhance outreach effectiveness and educational resources.
Volunteer Engagement and Events
- Coordinates logistics for volunteer participation in outreach activities, including events and hospital and community presentations.
- Assists in recruiting and onboarding volunteers who are willing to share their personal connection to donation or transplantation.
- Maintains volunteer tracking records and ensures effective communication and follow-up with volunteers.
- Provides support at LifeCenter-sponsored community events, such as, but not limited to, the Governor’s Gift of Life Awards in Alaska, Montana and Washington and the Donation Celebrations in Alaska, Montana, and Washington.
Administrative and Data Support
- Supports the preparation of reports and summaries related to community education activities, volunteer impact, and public engagement.
- Maintains accurate documentation and tracks program metrics, including event participation, volunteer engagement, and public outreach using internal systems and databases.
- Assists in maintaining inventories of educational materials and event supplies.
- Assists in tracking budgets, event expenses, and supply inventories for outreach programs.
- Ensures accurate data collection to inform business strategy for improving donor registry rates in targeted DOL & MVD service areas.
Supervision
- This position has no supervisory responsibilities.
Other Responsibilities
- Follows other instructions/directions and will perform other related duties as required by the needs of LifeCenter and leadership team.
- Participates in, and may lead, employee committees and events.
- Complies with applicable laws, regulations, and LifeCenter policies and procedures.
KNOWLEDGE, SKILLS, ABILITIES
- Fluency in the Spanish language is strongly desired.
- Personal and interpersonal skills, i.e., clarity, diplomacy, consideration, sensitivity, confidentiality, and the ability to collaborate.
- Desire and ability to work with people from diverse cultures and/or backgrounds.
- Ability to learn and understand applicable local/state/federal regulations.
- Multi-tasking, i.e., ability to function and complete work with competing priorities and expectations, good problem-solving skills.
- Flexibility (i.e., work assignments, planning, and scheduling).
- Excellent written and verbal skills, including the ability to prepare correspondence, manuals, and presentations with minimal supervision.
- Ability to analyze and assess situations and create solutions.
- Detail-oriented with the ability to manage multiple projects, ensure accuracy in communications and materials, and maintain thorough documentation and follow-through.
- Advanced knowledge of personal computers with at least intermediate and preferably advanced skills in Outlook, Word, Excel, MS Project, Power Point, and other comparable software programs.
BEHAVIORAL REQUIREMENTS
The employee in this position must uphold the core values of LifeCenter; these include:
- Integrity: We are trustworthy, reliable, respectful, and accountable.
- Collaboration: We work in partnership with others, seeking to understand and be understood, and finding common ground and shared goals to build upon together.
- Courage: We take personal responsibility and face challenges head-on.
- Service: Through professionalism and dedication, we honor our commitment to serve others and our obligation to be good stewards of the gift of life.
Physical Activities/Requirements
- Travel is essential to this position; consequently, the employee must be prepared to travel by automobile and airplane.
- This position requires the ability to effectively operate phones, computers and other office equipment.
- The individual must have the ability to speak clearly using the English language to accurately convey information and be able to hear at a normal speaking level both in person and over the phone.
- Specific vision abilities required by this position include close vision, depth perception, and the ability to adjust focus.
- Generally working conditions do not require exposure to hazardous materials nor extremes in health and safety hazards. Work is normally performed in an office or hospital setting, and other business environments.
- May be asked to move up to 25 pounds with or without assistance.
ANTICIPATED WEEKLY TIME COMMITMENT
- The duties of this position will typically require 37 hours per week. This position may need to work outside of regular business hours, including evenings and weekends, sometimes without advance notice.
EDUCATION, EXPERIENCE & JOB REQUIREMENTS
- A bachelor’s degree in social science, Communications, Public Health, Social Work from a four-year accredited college or university is preferred.
- Relevant work experience can be considered and substituted for academic requirements.
- Requires appropriate documentation that allows the employee to travel by air (e.g. current real ID or passport).
- Proof of COVID-19 vaccination or applicable medical or religious exemption will be required as a condition of employment upon offer.
