Supervisor: EMS Assistant Chief of Operations

Education/Training:

Check ALL that Apply:

X

Minimum of Colorado Paramedic certification; Colorado Critical Care Endorsement or RN is desired but not required.

Experience:

X

Must have knowledge of EMS 911 operations, inter-facility transfers, EMS quality programs and familiarization of local area.

Special Skills, Licenses or

Certifications:

X

Current certification as an EMT – P (Paramedic) or current licensure as a Registered Nurse in Colorado is required.

X

Current AHA BLS certification for healthcare providers required.  

X

Current ACLS certification or attendance and successful completion at next available course (within 3 months).

X

Current PALS certification or attendance and successful completion at next available course (within 3 months).

X

Computer skills sufficient to utilize email, documents, spreadsheets and project management software. 

X

Must have or obtain within 30 days of employment appropriate Colorado valid driver’s license with acceptable driving record.

X

ICS: 100, 200, 300, 400, 700 and 800 within 12 months of hire is required.

Language Skills:

X

Demonstrates ability to read, write, and clearly express one’s self in English 100% of the time.

X

Additional languages desired but not required.

X

Demonstrates ability to listen.

X

Demonstrates ability to express or exchange ideas by means of spoken work, to impart oral information to others or the public and to convey detailed spoken instructions to others accurately, loudly, or quickly.

X

Ability to effectively communicate both orally and in writing to internal and external stakeholders.

X

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, governmental regulations, and organizational documents. 

X

Ability to write reports, operational protocols, professional business correspondence, and procedural manuals.

X

Ability to effectively present information and respond to questions from internal and external stakeholders including organizational leadership, coworkers, vendors, and the general public.

Work Environment:

X

Work is performed in an office / outdoor setting with exposure to work stress, environmental stress and frequent interruptions; noise level is moderate to high; and frequent daily communications, on a daily basis, with patients, employees, vendors and/or the general public. 

Cross-Training of  

Position: 

X

PSMC cross-trains job positions.  This job description must cross-train to be able to effectively perform the job position of: EMT: P.

Supervisory Responsibilities:

X

This position IS responsible for supervising other personnel, including involvement in on-boarding, off-boarding, termination, coaching/discipline and annual performance reviews. 

Job Hazards:

X

Liability due to current public consciousness. 

X

Exposure to blood, bodily fluids and communicable disease. 

X

Potential equipment and device product hazards.

X

Potential verbal or physical abuse.

X

Physical strain due to lifting, moving and positioning patients and/or equipment. 

X

Exposure to radiation, chemicals and other hazardous materials.

X

Exposure to inclement weather.

X

Exposure to traffic and other roadway hazards.

Culture:

Adheres to our standards of conduct and culture (WISER) as defined by our policies and procedures including maintaining, always, an attitude of positive teamwork, compassion, integrity, and respect for our patients, visitors and staff.   

Demonstrates commitment to service excellence and promotes positive patient, visitor, and employee experiences. 

Establishes and maintains effective working relationships with others (i.e., co-workers, supervisors, patients, visitors, vendors of PSMC and the public). 

Works effectively on PSMC/department team matters and recognizes situations which require teamwork. 

Quality:

Must consistently demonstrate compliance with organizational-wide competency statements and performance criteria based on established quality and key performance indicators. 

Safety:

Participates in employee training, disaster preparedness and emergency events. 

Reports potential safety issues as soon as possible. 

Demonstrates safe operation of equipment and uses supplies / materials / chemicals as directed by instructions for use. 

Wears non-slip footwear to prevent fall and/or injury. 

Follows established policies and procedures for employee illness and/or exposure to illness/disease.  Does not come to work sick. 

Service Excellence:

Demonstrates proper phone etiquette when talking on the phone for business. 

Answers phone messages promptly, by the end of the business day or as established by your department.

Demonstrates proper email etiquette when utilizing PSMC email account. 

Answers email messages promptly. 

Demonstrates a willingness to perform tasks and complete assigned work, does not leave unfinished tasks for others to complete.

Organization-Wide Requirements:

Complies with all PSMC policies including, without limitation, timely attendance, code for dress and decorum, no conflicts of interest, no harassment, fragrance free, use of personal devices at work etc. 

Complies with all PSMC and department procedures, rules and directives. 

Check email at least once daily when on-shift (full time employees); check email at least once weekly and/or when on-shift (part-time / per diem employees).   

Maintains strict confidentiality of all patients matters and recognizes situations where confidentiality should be maintained even if not legally required.  Note: All employees must sign a confidentiality agreement with PSMC stating that information will not be shared with any entity or individual unless authorized or necessary for patient care.  Breaches of confidentiality will result in immediate disciplinary action up to and including dismissal from employment. 

Possesses computer knowledge / skills and the ability to learn and adapt to new programs and software. 

Keeps personal contact information updated in Human Resources and in PayCom. 

Sets up desk phone in compliance with established PSMC protocol.  Assures name is associated with the phone assigned to you, if applicable. 

Utilizes away messages when you are not in the office and responding to calls, if applicable. 

Sets up email signature in compliance with established PSMC protocol.

Utilizes away messages when you are not in the office and responding to emails.

Demonstrates the ability to perform CPR 100% of the time.

Demonstrates the ability to work and multi-task at a rapid pace with numerous interruptions 100% of the time.

Displays the ability to work independently with high self-motivation and directional initiative.

Displays the ability to cope and remain calm in escalating circumstances.

Attends at least 50% of schedule department staff meetings.

Participates in departmental inventory process periodically.

Performs other duties, as assigned by a supervisor. 

Departmental Responsibilities:

Meets all standard job requirements.

Leadership Qualities and Characteristics:

Consistently demonstrates commitment to safe, quality patient care and friendly service to the patients and community.

Fosters a participatory organization climate that is open, positive, reinforcing and supportive to employees.           

Promotes a culture of high performance and continuous improvement that values learning, commitment to quality and collaboration.

Serves as an advocate and spokesperson for the department, utilizing honest, transparent and consistent communication.

Works effectively and collaborates with others to achieve shared goals with others in a tactful and respectful manner.

Demonstrates leadership, integrity and courage by making and supporting decisions that support the organization’s mission and goals.

Accountability:

Maintains standards and clear expectations for EMS including, job performance, training, continuing education, certifications, conduct and adherence to district values.

Holds self and staff accountable in a consistent and respectful manner.

Promotes effective actions for positive employee behavioral change and demonstrates decisiveness and fairness when determining discipline.

Contributes to multiple projects while keeping focus on constant improvement to current programs.

Interpersonal Skills:

Communicates effectively, keeping leadership and team members informed and involved.

Treats people with respect, recognizes individuality and is fair and equitable in all interactions.

Demonstrates critical thinking skills in problem solving tactics. Uses sound and fair judgement in a calm and professional manner.

Demonstrates adaptability and flexibility when new information becomes available.

Works collaboratively with others, communicates the department’s vision and strategy across all levels of the organization, and builds consensus around key initiatives and projects.

Establishes and maintains respectful and effective relationships with providers, employees, patients and managers/directors/Senior Leadership.

Ability to handle unpredictable, high stress situations, rapid pace, multiple issues, interruptions and matters requiring sensitivity.

Able to work independently, meeting essential job functions, deadlines and priorities, while also utilizing available resources when needed.

Vision:

Supports and demonstrates the departments / organization’s vision, mission and goals in everyday actions.

Supports strategic goals that are clearly aligned with the mission and values of the organization.

Promotes and supports organizational change in a positive and productive manner.

Applies innovative and creative thinking to constantly improve the organization, welcomes and implements new and cutting-edge programs and processes.

Actively seeks out inventive ways to implement cutting-edge programs to better meet the primary care health needs of the community.

Human Resource Management:

Empowers employees to achieve their highest success through fostering a team environment where respect and appreciation are promoted and valued.

Fosters a culture of creativity, integrity, and progressiveness where all members of the department have equal opportunity to succeed.

Demonstrates commitment and sensitivity to diversity, cultural, gender, and sexual preference, religious and other individual differences and adapts behavior and communication to accommodate these differences.

Provides opportunities for staff development and mentorship.

Assists in preparation and delivery of employee evaluations and performance improvement plans.

Reports identified and/or potential performance issues to Director/Deputy Chief, consistent with PSMC policy.

Supports a JUST culture, providing acknowledgment of error and developing a process by which to improve process and performance.

Communicates with staff regularly, emphasizing open and truthful communication.

Assists in staff discipline as directed by EMS Director and/or Deputy Chief.

Assists with recruiting, interviewing and fair selection for new staff.

Strategic Planning and Development:

Participates in EMS departmental strategic planning and the development of operational goals and objectives in adherence with the organization strategic plan.

Develops short-term and long-term plans in conjunction with employees that inspire motivation and cooperation as directed by the Director and/or Deputy Chief.

Identifies potential opportunities for clinical and educational service expansion to provide enhanced care for the community.

Fiscal Management:

Demonstrates understanding of basic budgetary principles.

Follows departmental and district purchasing procedures.

Assists with annual departmental budget planning.

Standards and Compliance:

Familiarity and compliance with all applicable federal, state and local regulations.

Assists in establishment, implementation, and monitoring of PSMC EMS goals, objectives, policies, procedures, and protocols.

Monitors compliance with policies and procedures and supports corrective measures as required.

Manages and coordinates training opportunities and assures personnel receive the appropriate EMS training as required by their job descriptions and departmental needs as well as coordinating the evaluation of providers to assure core competencies.

Assists in the development and management of policies and procedures to ensure compliance with licensing and certification requirements for all PSMC EMS personnel.

Assists with annual ambulance licensing and permitting

Assists in the administration of departmental QA/QI program through program development, feedback, debriefings, data collection, and audits.

Knowledge and adherence to industry and regulatory practices to ensure environmental protection and worker safety.

Departmental Operations:

Adheres to the EMS departmental and PSMC organizational chain of command.

Functions under ICS command structure during incidents.

Facilitates clear communication and direction through the chain of command, including lateral level positions.

Assists in the management and administration of daily field operations of the EMS Department.

Assists with department fiscal responsibility, quality assurance, education, supply and equipment management, fleet management, protocol management, field training oversight, and personnel management.

Monitors the EMS system status and manages and deploys assets as needed in conjunction with Shift Lieutenants.

Assists with coordinating response to requests for 911 response, interfacility transfers, air service assistance, SAR missions, partner agency support and assistance, standby services, and community outreach and public relations.

Provides logistical support to EMS personnel within the facility and on EMS calls for service.

Assists with PSMC EMS Administrator on-call functions.

Provides EMS field operations as needed, at a minimum, Paramedic level.

Participates in the planning and implementation of any special operations or special events.

Coordinates and leads departmental monthly staff meetings.

Monitors and ensures adequate supplies and equipment required to complete the mission of EMS.

Participates in community relations and liaison functions and events.

Develops, maintains, and strengthens District and partner agency relationships.

Establishes/leads and participates in various departmental committees as assigned.

Assists with monitoring, reporting, and facilitating repairs and improvements of EMS facility.

Assists with education in the EMS Training Center.

Coordinates and leads field training evaluations and meetings.

Prepares reports, charts, and graphs relating to the effectiveness and efficiency of the PSMC EMS system and training program.

Supports and provides excellent patient care, safe operations, outstanding customer service and satisfaction.

Collects and evaluates operational performance data to ensure overall quality and effectiveness of the department.

Stays informed of current advances in EMS patient care, operations, equipment, and services.

Supports initiatives to improve patient care and program performance through effective communication, collaboration, and interdisciplinary problem solving.

Works collaboratively with the Program Medical Director to ensure adherence to the clinical aspects of patient care policies, procedures, and protocols.

Assists with facilitating investigations involving EMS personnel to appropriately report and address accidents, complaints, injuries, exposures until adequate resolution is reached in a timely manner.

Supports and assists with managing a QA/QI program that monitors and manages key performance indicators.

Understands the National Incident Management System and how to integrate EMS into large scale training exercises and real life incidents with knowledge of local, regional, and state mass casualty and disaster plans.

Maintains an active role in promoting the EMS department and is a strong advocate for the overall EMS industry through participation in local and regional events, committees, and collaborative efforts.

Assists in grant processes as required.

Meets the qualifications as set forth herein.