GENERAL SUMMARY OF DUTIES: Specialty Pharmacy Technician assists patients, physicians, and pharmacists in the completion of benefit investigations, prior authorizations, financial assistance applications, refill/adherence activities, and other programs that drive optimal outcomes for United Digestive Pharmacy patients.
REPORTS TO: Manager of Pharmacy Operations
RESPONSIBILITIES:
Duties may include but are not limited to:
- Receives inbound and initiates outbound calls to patients or physician offices regarding orders or prescription refill information for medications (under appropriate supervision of pharmacist), pharmacy services, and all other inquiries
- Enter all patient information; name, date of birth, insurance information, allergies and medication history into our therapy-specific patient assessment software
- Documents all communications, interactions and other information in the patient's medical record to ensure that all members of the care team are kept up to date; flags issues that need to be addressed
- Initiating, completing and following up on the status of Prior Authorizations or appeals submitted to insurance carriers in order to support physician offices
- Explain insurance coverage to patients as it relates to their co-payment responsibility and financial resources available to them
- Under the direction of a pharmacist, assists with the filling and distribution of prescriptions in accordance with the law.
- Responsible to coordinate delivery/pick-up of medications with dispatch
- Responsible for monthly follow-up calls to patients to discuss medication on hand, identify any barriers to patient adherence and facilitate discussions with the clinical staff to help the patient overcome barriers
- Assists with payment collection
- Act as a liaison between the patient and their insurance company, foundations, and manufacturers. Enroll and coordinate patient financial assistance and support services, copay cards, funding assistance and manufacturer support programs.
- Performs all other duties as assigned
REQUIRED EDUCATION, SKILLS & EXPERIENCE:
High School Diploma or GED required; must be a registered pharmacy technician in the state of Georgia; PTCB Certification preferred; retail and specialty experience preferred.
ADDITIONAL SKILLS AND EXPERIENCE:
Specialty Pharmacy Technician must be able to:
- Provide a high level of customer service at all times
- Plan, prioritize, and complete multiple tasks as delegated
- Work under pressure; assess, respond to, and communicate issues in a timely manner
- Maintain composure and set a professional example for coworkers
- Communicate clearly with patients, clients, and coworkers through the telephone, email, and in-person
- Build positive working relationships with Administrative Team, Office Managers, Ancillary Staff, Office Staff, and Providers
- Interpret and apply appropriate policies and procedures
- Be reliable, punctual, and able to work independently
- Maintain the strictest confidentiality
PHYSICAL/MENTAL/ENVIRONMENTAL DEMANDS
Requires sitting and standing associated with a normal office environment. Onsite presence at pharmacy is required. This is not a remote or hybrid position.
DRUG FREE WORKPLACE
United Digestive, LLC is a drug free workplace. All offers of employment are contingent upon passing a pre-employment drug screening.
EQUAL OPPORTUNITY EMPLOYER
United Digestive is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.
