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Call Center Representative

Job Details

MD - Baltimore, MD

Description

CARCHEX, a leading seller of vehicle protection plans for over 20 years, is looking to add talented individuals to our growing Pre-Sales Phone Team.

If you are looking to put your excellent communication skills to work in an environment where you can have fun, further your career and earn competitive compensation, CARCHEX wants to talk with you now!

This is NOT your Boring, Ordinary Call Center

  • Voted among the top "50 Best Companies to Sell For" nationally by Selling Power
  • Ten-time winner of "Best Place to Work" by The Baltimore Sun.
  • A+ Rating with the Better Business Bureau.
  • Advancement Opportunities
  • Comfortable and convenient work space

CARCHEX Pre Sales Phone Agents are on the front lines of the CARCHEX customer experience. These energetic team members engage with customers who have already expressed an interest in our offerings, ask qualifying questions and pass the customer to a waiting Sales Representative.

Reporting to a dedicated Team Leader, this position is responsible for:

  • Phone existing customers
  • Projecting a positive, enthusiastic demeanor to customers
  • Confirming and updating contract information
  • Introducing special coverage and pricing options
  • Ensuring customers are successfully transferred to a sales representative

Compensation for Call Transfer Agent:

  • Competitive hourly pay starting at $17.50 per hour
  • Weekly bonuses of up to $350
  • Paid Training
  • Paid Time Off
  • Advancement Opportunities
  • Annual Performance Reviews

Getting Started

If you love to talk with people around the country, have a strong desire to build a career with an established industry leader and succeed at a position with competitive compensation and excellent benefits, then CARCHEX is the right career choice for you!

Job Types: Full-time

Salary: $17.50+ per hour PLUS weekly bonus (equivalent of $20.00 - $26.25 per hour)

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Company Paid Life Insurance
  • Voluntary Life Insurance
  • Long-Term Disability Insurance
  • Short-Term Disability Insurance
  • 401(k) 

Schedule:

  • 8-hour shift
  • Day shift
  • Evening shift
  • Monday to Friday
  • Weekends and overtime available

Work Location: In office – conveniently located in the Hunt Valley Towne Centre (Hunt Valley, MD) with plenty of free parking, access to light rail, walking access to many shops, restaurants and gyms.

Apply Now!

Qualifications

Skills and Requirements:

  • Strong customer service skills
  • A passion for excellence
  • Motivated, energetic, and driven
  • A pleasant, patient and friendly attitude
  • Ability and desire to strive in a team environment
  • Ability to present oneself well over the phone
  • Coachable
  • Basic computer skills
Apply