SERVICE TECH - NOVA/DC

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Supports the store manager, or service manager by delivering exceptional customer service and advising clients on product, service and community options within the business. Completes service and repair on all styles of bicycle. Focuses on being a team player in the spirit of the Conte’s Bike Shop Values; Knowledgeable & communicative, Inclusive, People focused (compassion & empathy), Future focused, Integrity, Locally authentic, Hardworking & open minded.  This role has two priorities: Quality of work & customer service.   

Essential Duties and Responsibilities: 

• Provide exceptional customer service 

• You are responsible for the quality control of all bikes you work on and it is your duty to ensure that they have been correctly assembled and set-up. 

• Your duties will also include helping to maintain and replenish your consumable stock within the workshop. 

• To update and maintain records and track any ordered parts and warranties that you have dealt with. 

• Complete all assigned jobs as per the work schedule  

• Ensure all operational tasks delegated are completed 

• Mitigate customer service issues by helping to proactively manage issues as they arise 

• Arrive early to setup the store to open on time 

• Close out the store at the end of the day 

• Ensure a high degree of focus on quality of workmanship & workshop organization 

• Focus on constantly developing product & service knowledge 

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Qualifications: 

• Must be a good communicator; excellent people skills 

• Strong organizational skills  

• Must provide motivating and enthusiastic customer experiences 

• Be able to handle high volume sales and lead team accordingly 

• Flexible; must fit in and work well with all peers 

• Has a high attention to detail  

• Be flexible and open to a high degree of change 

• Highly desirable: Extensive mechanical background 

• Pay rate between $18/hr - $21/hr. Final pay based on experience. 

Benefits (for full time positions)

• Participation in the Company’s 401(k) Plan with Company matching
• Paid Time Off (PTO) program – 80 hours a year, accrued from 1st day of employment
• Employee Purchase program
• Participation in the Company’s Medical, Dental & vision insurance plans.   
 

The Company is an equal opportunity employer. Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, genetic information, national origin, veteran status or any other protected status. Because of our support of equal employment opportunity, discrimination on account of race, color, religion, sex, sexual orientation, gender identity, age, disability, genetic information, national origin, veteran status or any other protected status is not tolerated.