Member Services Coordinator - Gymnastics Center

As a Gymnastics Center Member Services Coordinator your main objective will be to provide the highest level of service to our members, their guests and program participants. Primary duties in relation to membership include responding to member and guest needs, promoting programs and events, guest follow up, and providing outstanding customer service. Operational duties include providing administrative support to the Gymnastics Director and assisting in desk operations at any of the member entrances.

AREA RESPONSIBILTIES:

1. Handle all Gymnastics Team billing along with organizing and updating spreadsheets regularly.  Help with scheduling of classes, coaches and updating class rosters.
2. Utilize excellent Computer Skills with proficiency in Sales Force and Microsoft Office software. (Excel, Word, PowerPoint, Outlook, Etc.)
3.  Set up ACH or credit card charges for all team members and follow up with all delinquent accounts according to the ERJCC policy.
4. Distribute all class rosters, skill sheets, notes, or any materials pertaining to the programs to coaches.
5. Input all programmatic registrations for all gymnastics programs as directed by the Gymnastics Director.
6. Manage all staff (HGC) clothing and ordering when needed.
7. Assist director with administrative tasks and duties.
8. Actively participate in weekly department staff meetings.
9. Assist scheduling and assigning staff to birthday party rentals.
10. Floor management of classers and staff (helping with role sheets, assisting members and helping organize class areas.

AGENCY RESPONSIBILITIES:

1. Provide essential customer service to ensure member satisfaction and member appreciation.
2. Maintain current knowledge about all programs, services and activities offered at the J in order to promote these services and assist members with inquiries of these areas.
3. Serve as a liaison between members and staff by communicating member concerns to the proper supervisor.
4. Provide members and guests with information regarding membership structure, benefits, fees and policies and procedures of the agency. Conduct facility tours with prospective members.
5. Provide effective on-boarding experience for all new members, collecting member information and inputting into Salesforce, setting up financial information/payment collection, membership card access.
6. Conduct point of sales and registrations for all areas of the agency via phone or in person transactions.
7. Responsible for assisting with administrative work for agency and program needs including collecting financial balances on member accounts.
8. Process online donations.
9. Assist with agency-wide special events programs and other events.

1. Minimum 2-3 years’ customer service experience preferred or in a related field.
2. Excellent communication skills: Ability to effectively interact professionally with all levels of internal and external personnel.
3. Deadline/Task orientated sense of urgency.
4. High energy, proactive, requiring little direction, takes responsibility.
5. Team oriented.
6. Strong multi-tasking and problem-solving skills.
7. Ability to maintain an enthusiastic and professional demeanor while effectively and tactfully dealing with member and guest complaints and concerns.
8. Willingness to perform job tasks not part of immediate job responsibilities but aides in member satisfaction and getting the job done.
9. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).