Retail Floor Supervisor

PURPOSE OF THE ROLE:  

The Retail Floor Supervisor oversees the successful operation of the sales floor and oversees Retail Associates assigned to the Retail Floor. Retail Floor Supervisors are keyholders and can open and close the store as required by the needs of the business. Our culture assumes we can count on one another, engage with respect and professionalism, and continue our exceptional tradition of serving the public and our partners through teamwork and cooperation.    

KEY RESPONSIBILITIES: 

• Operational Oversight- 

• Promotes CommunityAid’s sales and marketing strategies, including sales floor layout, merchandising, procurement stocking, product quality and rag out.  

• Assists the Assistant Store Manager Retail Floor in designing and implementing seasonal store layout changes. 

• Ensures the sales floor presentation, including recovery and signage, adheres to standards.  

• Ensures the proper functioning of the dressing rooms, including recovery of items to the sales floor. 

• Conducts daily floor walks, sharing insights with the Assistant Store Manager Retail Floor to ensure alignment. 

• Communicates retail supply needs and provides feedback on the quality of product sent to the sales floor. 

• Takes responsibility for the overall function of the store when the Store Manager, Assistant Store Manager Retail Floor, Assistant Store Manager Production Clothing, or the Assistant Store Manager Front End & Production Other is not present. 

• Customer Service-  

• Oversees interactions on the sales floor to ensure and promote a consistent positive shopping experience and to deter theft. 

• Handles customer complaints promptly and professionally.  

• Cash Handling-  

• Comprehends and adheres to cash handling and management procedures. 

• Supervises cash handling procedures, including counting cash drawers, reconciling transactions, making deposits, and conducting bank runs when serving as the Manager on Duty, while ensuring the security of the safe.  

• Staffing, Employee Training and Development-  

• Aids the Assistant Store Manager Retail Floor in overseeing staff for the Retail Floor (Retail Floor Trainer, and Retail Associates).  

• Conducts weekly or as needed one-on-one meetings with the Retail Floor Trainer and Associates. 

• Assists in the evaluation of potential candidates to ensure cultural alignment and position fit by conducting phone interviews and accompanying management in interviews as needed. 

• Supports the Assistant Store Manager Retail Floor with the integration of new staff by adhering to company procedures.  

• Assists the Retail Floor Trainer in training new Associates on their roles, responsibilities, company policies, procedures and best practices, including cross-training in other departments as needed. 

• Communicates performance expectations, coaching for improvement and success and utilizes existing performance management tools to document conversations.  

• Assists the Store Manager in the annual review process by sharing input on the employees’ performance.  

• Employee Engagement and Morale-  

• Promotes employee engagement through regular huddles and team meetings, one-on-one check-ins, special events, and prioritizing employee recognition. 

• Compliance and Regulatory Activities-  

• Ensures compliance with all applicable state and federal laws, as well as CommunityAid policies and procedures, and ensures these are clearly communicated and followed by Retail Floor staff.   

• Facilities and Logistics Safety –  

• Maintains a safe environment for both employees and customers.  

• Ensures cleanliness and organization on the sales floor.   

• Regularly monitors for safety, promptly addressing and taking measures to correct unsafe work conditions. 

• Additional Duties or Responsibilities – 

• Performs additional duties and responsibilities as assigned by a member of the Store Management Team. 

• Provides support to other departments as needed or as directed by a member of the Store Management Team. 

• Complies with all Company established policies and standards. 

CORE COMPETENCIES: 

• Embrace, exemplify, endorse, and teach CommunityAid’s 12 Core Behaviors 

• Embrace and support CommunityAid’s Mission 

• Knowledge of retail operations and its integral relationship with warehouse operations 

• Effective leadership skills, including leading teams 

• Emotional intelligence and strong interpersonal relationship skills   

• Excellent communication abilities with an emphasis on clarity and listening 

• Strong critical thinking, problem-solving skills, and exercises sound judgement 

• Maintains confidentiality 

• The ability to organize and prioritize a variety of tasks while working within strict timeframes 

• The ability to thrive in a fast-paced environment 

• The ability to maintain a clean, safe, and organized work environment  

QUALIFICATIONS:  

• High School diploma or equivalent required 

• Associate or bachelor’s degree related to business management preferred  

• Minimum of six months retail experience in a service- oriented business is desirable 

• Experience effectively managing in a fast-paced, professional work environment 

• The ability to properly handle and maintain confidential information 

• Flexibility with scheduling and availability to work evenings and weekends on a regular basis 

• Proficient in reading, writing, and speaking English  

• Must have a valid Driver’s License 

• Must be eligible to work in the U.S without sponsorship 

• Adherence to consistent attendance and weekly hours expectations based on full-time/part-time/seasonal non-exempt(hourly) status