At First Fertility, we are driven by our vision, mission, and values, which help us exceed expectations throughout our patients’ experience. We partner with the best fertility clinics across the country that align with our standards of care. Clinics in the First Fertility network provide high-quality care and focus on patient outcomes. Our physicians, nurses, and patient support staff will listen and work directly with patients to find the right path to parenthood.
We are seeking a detail-oriented Self-Pay Collections Specialist to manage key aspects of our financial processes, ensuring the accuracy and integrity of financial statements at the practice level. The ideal candidate will have strong experience in general ledger accounting, excellent communication skills, and the ability to collaborate effectively with leadership and management teams.
Schedule: This position will be hybrid with three days in-office and two days work-from-home following successful completion of a 90-day training and performance evaluation period.
Responsibilities
- Respond in a timely manner to all requests regarding accounts from centers/patients.
- Work closely with insurance collectors and contact insurance carriers (if necessary) to verify/clarify patient disputed balances.
- Interact with the public via telephone in a courteous and tactful manner to respond to concerns/questions.
- Follow self-pay collection guidelines and self-pay collection module protocols.
- Prepare documents for department head to review accounts that require adjusting or moving onto external collection agency as needed.
- Work with external collection agencies to update and maintain accurate patient information.
- Respond in a timely manner to patient requests for information and/or documentation that are needed.
- Follow internal protocols regarding internal departmental communications
- Learn and understand self-pay processes
- Process credit card payments and post timely
- Review balances take reasonable adjustments following policies
- Prepare credit refunds for both patients and insurances
- Set up patient payment plans in system.
- Will accept any other duties that may be assigned
- Maintain and respect the confidentiality of patient information in accordance with insurance collection guidelines and corporate policy and procedure.
- Comply with all safety policies, practices, and procedures.
- Participate in proactive team efforts to achieve departmental and company goals.
- Adhere to corporate compliance program guidelines.
