Medical Biller

At First Fertility, we are driven by our vision, mission, and values, which help us exceed expectations throughout our patients’ experience. We partner with the best fertility clinics across the country that align with our standards of care. Clinics in the First Fertility network provide high-quality care and focus on patient outcomes. Our physicians, nurses, and patient support staff will listen and work directly with patients to find the right path to parenthood. 

As a Medical Biller, you will play a vital role in ensuring efficient operations and fostering positive relationships with patients and providers. Your responsibilities will include managing billing inquiries, enhancing processes, and maintaining confidentiality, all while striving to provide exceptional service. 

Responsibilities 

• Ensure timely billing, respond to patient inquiries, and follow up on claims. 

• Engage with insurance carriers to resolve non-payment issues promptly, review and rectify claim errors before re-submission, and provide timely responses to inquiries via phone and written communication. 

• Oversee follow-up processes for insurance claim appeals to ensure timely resolutions. 

• Conduct thorough research on patient benefit eligibility and claim status using insurance carrier websites. 

• Assist with incoming billing calls, addressing inquiries or forwarding them to the appropriate department or individual. 

• Professionally diffuse and manage difficult patient interactions, providing effective resolutions to complaints. 

• Provide accurate, complete, and clear information to patients regarding procedures and instructions, ensuring their understanding. 

• Adhere to HIPAA guidelines and maintain a high level of confidentiality when handling patient information. 

• Serve as the primary point of contact for providers and administration, addressing inquiries, resolving issues, and fostering strong relationships within the billing department. 

• Demonstrate initiative by suggesting enhancements to existing processes and policies to improve collections and cash flow. 

• Collaborate effectively as a team player. 

Qualifications 

• Minimum of 3 years of medical billing experience in a healthcare setting (experience in women’s health or fertility preferred but not required). 

• Strong knowledge of CPT and ICD coding. 

• Exceptional customer service skills, demonstrating professionalism in all interactions. 

• Ability to handle stressful situations calmly and effectively. 

• Excellent written and verbal communication skills. 

 
At First Fertility, you'll be part of a mission-driven organization dedicated to making a meaningful impact. We offer competitive compensation, comprehensive benefits, and a collaborative team environment. 

Compensation: $25- $27 per hour