IT & Risk Manager

With a staff of highly recognized animal control and humane officers, Inland Valley Humane Society & S.P.C.A. (IVHS & SPCA) answers the call of thousands of animals in need every year. With our community outreach programs we educate the public on the humane treatment of animals including local wildlife, proper pet care and how to be a responsible pet owner. Equally important is IVHS & SPCA’s commitment to provide affordable veterinary care with low-cost vaccination clinic, low-cost spay and neuter programs, and microchipping for pets in our communities.

Summary of Purpose: Under general administrative direction, plans, organizes, directs, and administers the Information Technology (IT) and Risk Management programs and services of the Organization; develops goals, policies, and procedures for IT and risk management related issues; is responsible for cyber training, workers’ compensation, and risk management activities; performs related work as required.  Upholds IVHS' mission and contributes to building a culture of philanthropy.  Works as a team member with other departmental leadership.

Essential Functions - Include but are not limited to:

Information Technology

Responsible for maintaining the organization’s computer systems and networks to ensure optimal performance, security, and user support. This role involves installing, configuring, and troubleshooting hardware and software, providing technical assistance to staff, and supporting IT infrastructure and data management processes.

• Install, configure, and maintain operating systems, applications, and IT equipment.
• Provide technical support for hardware, software, and network issues.
• Monitor and maintain network infrastructure, including servers, routers, switches, and firewalls.
• Manage user accounts, permissions, and email systems.
• Ensure data security, backup, and recovery procedures are properly implemented.
• Maintain IT asset inventory and documentation.
• Assist with the implementation of IT projects and system upgrades.
• Train end-users on new technologies and IT policies.
• Collaborate with vendors and service providers to resolve issues.

Risk Management

Oversee the organization’s programs related to workplace injuries, employee safety, and liability claims. This role ensures compliance with state and federal regulations, manages claims efficiently, analyzes loss trends, and implements strategies to minimize the organization’s exposure to risk and financial loss.

• Manage and oversee all workers’ compensation claims from initial report through closure.
• Serve as the liaison between employees, management, insurance carriers, third-party administrators (TPAs), and medical providers.
• Ensure compliance with OSHA reporting and recordkeeping requirements.
• Coordinate return-to-work and modified-duty.
• Oversee the administration of general liability, property, and auto claims.
• Conduct investigations into accidents, incidents, and third-party claims.
• Work with insurance adjusters, legal counsel, and internal departments to resolve claims efficiently.
• Develop and maintain documentation, reports, and claim files.
• Develop safety programs, training initiatives, and policies.

Qualifications/Requirements:

• Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field.
• 2 - 4 years of experience in IT support or system administration.
• Must possess a positive demeanor, demonstrate strong verbal and written communication skills, and have the ability to work well both as part of a team and independently.

Preferred Qualifications:

• Master’s Degree in a related field.

Knowledge & Abilities:

• Extensive knowledge of modern principles and practices of IT administration.
• Risk management principles, methods, and procedures, principles and practices of management necessary to plan, analyze, develop, direct and evaluate programs, and administrative policies; current trends in risk management administration including recent court decisions and legislative developments; principles and practices of business management including budgeting and office practices and control.
• Deal constructively and develop effective resolutions for IT and Risk Management issues.
• Strong interpersonal skills, a team player, personable, professional, and able to get along with people from different backgrounds, as well as the ability to handle sensitive and confidential situations.
• Ability to work in a fast-paced environment with well-developed organization skills to juggle multiple competing tasks and demands.
• Ability to independently manage multiple projects simultaneously.
• Strong computer skills including Microsoft Office Suite (Word, Outlook, Excel).

Physical Demands/Working Environment:

• Work is performed in a setting within an animal shelter facility. Regular exposure to animal shelter conditions including odors, airborne particles, and animal fur/dander.
• Must be able to:
  • Work at a computer for extended periods of time with repetitive typing, sitting, arm, and hand motion. 
• Regular movement about the campus to coordinate work.

Inland Valley Humane Society & S.P.C.A. Core Values:

 Pawsitive- Embracing optimism at all times with animals, ourselves, each other, and our community.  

 Innovative- Leading the change our communities need with commitment to our mission.

Collaborative- Synergy and cooperation with partners and stakeholders to improve lifesaving.

 Kindness- Meeting everyone with compassion and respect.

Supplemental Information:

Only those candidates whose applications and resumes most clearly demonstrate the job-related experience, education, and training sought by Inland Valley Humane Society & S.P.C.A. shall be selected to move forward in the recruitment process. Placement in the position shall be contingent upon the successful completion of a reference check, prior employment check, Live Scan, and pre-employment medical exam including a drug test.

All qualified candidates are encouraged to apply; Inland Valley Humane Society & S.P.C.A. is an Equal Opportunity Employer