Support Specialist

About VOAWW:

Volunteers of America Western Washington is a non-profit organization operating in Western Washington for over 125 years. Our Christian roots drive us to put our faith into action for the benefit of every member of the community. We celebrate our unique perspectives and lived experiences that allow us to better serve and uplift our community – and each other. Volunteers of America Western Washington is officially a designated CARE trauma informed organization.

Benefits (Full time)

• Vacation and Sick Time: Vacation up to 200 hours, Sick time up to 108.64 hours
• Competitive compensation
• Holidays: 8 paid per year + 2 paid floating holidays
• Medical, Dental, and Vision
• Health Savings Account (HSA)
• Flexible Savings Account (FSA) medical & dependent care
• Free Employee Assistance program
• 403(b) Retirement Plan matching
• Professional Development opportunities

The primary focus of this position is to provide assistance and information about available resources to the individuals, families, youth, and community members who visit or contact the Community Resource Center. The Support Specialist works in collaboration with the entire Center team and helps identify service gaps within the community. Maintaining a positive and friendly environment is a must while providing assistance and serving visitors and clients.

PRINCIPAL ACTIVITIES:

• Provide information, referral, and navigation services in person and by phone
• Help visitors to utilize resources, including appointment scheduling, completion of applications for programs that they may be eligible for, and offering referrals to other services
• Effectively work with staff, participants and community members from diverse backgrounds to reduce cultural and socioeconomic barriers
• Provide feedback to the Site Director
• Encourage participants’ and community members’ involvement with the Community Resource Center
• Strictly follow HIPAA guidelines and VOAWW policies
• Assist in researching and assessing community needs, and identifying opportunities for programs, services and volunteerism
• Provide support with Center activities
• Perform day-to-day administrative tasks such as maintaining information files and processing paperwork
• Cultivate, develop and retain positive relationships within the community
• In collaboration with the Site Director, identify, contact and coordinate with organizations to partner for community events, programs and services that meet community needs
• Participate in outreach for recruitment of individuals and families to assist with the Community Resource Center activities and services
• Other work related duties as assigned

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QUALIFICATIONS:

• AA or BA degree in Human Services related field preferred
• Ability to work independently with strong problem solving skills
• Working knowledge and understanding of MS Office products including Word and Excel. Ability to learn technology needed of position.
• Ability to work with and lead volunteers
• Excellent customer service skills
• Excellent organizational and communication skills
• May be required to work some evenings and weekends
• Must be able to successfully pass a pre-employment background check.

PHYSICAL DEMANDS/WORKING CONDITIONS:

The physical demands here are representative of those that must be met by an employee in a business office environment and outside special events to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• While performing the duties of this job, the employee is frequently required to read, speak, stand, walk, sit and use a computer keyboard and monitor.
• Must be able to communicate with co-workers and residents/clients.
• Must be able to reach above head and perform repetitive movements.
• Must be able to drive or have reliable transportation for off-site meetings and events.
• May at times require physical exertion such as bending and lifting.

Equal Employment Opportunity Statement:

We are an Equal Opportunity Employer and all employment-related decisions are made without consideration of individuals’ race, sex, age, national origin, disability status or any other protected characteristic.