Operations Manager

Job Summary 

The operations manager is a salaried position that supervises the workforce and is responsible for assuring client satisfaction.  He or she will be responsible for recruiting, hiring, and training personnel to meet the needs of the business.  Supervision will include communicating regularly, auditing, coaching, training, scheduling, and disciplining of employees. Additionally, the Operations Manager will meet with officers and clients on site regularly to ensure post orders are being followed.

Primary Job Duties

• Manage the workforce to assure compliance with all processes and deliver client satisfaction
• Scheduling and Planning – assure all posts are filled
• Coordinate resource deployment with sales on new business opportunities
• Audit, evaluate, coach, and discipline officers
• Oversee management, training, and scheduling of Dispatch
• Key account liaison – develop relationship with clients and meet with them frequently
• Customer complaints – research, resolve and track customer complaints – provide corrective action
• Assist in selecting, training, coaching, and developing staff
• Lead and support field supervisors and security staff, fostering a professional, motivated, and accountable workforce.
• Develop and implement strategies that create continuous improvement environments within assigned accounts—promoting operational efficiency, client satisfaction, and employee engagement.
• Identify performance gaps or inefficiencies and take corrective actions to strengthen service delivery.

Education and Experience 
College Degree and or a minimum of 5 years management experience.

Deep security experience including people management and client interface.

Demonstrated successful track record in the security industry.

Requirements

• Systems Management- Oversight of integrated operations across software platforms, personnel, and programs.
• Leadership & Operations- Proven ability to direct and coordinate large teams across geographically separated locations.
• Program Oversight- Skilled in structuring workflows, monitoring performance, and driving efficiency across multiple departments and sites.
• People Management- Capable of leading and developing large groups, ensuring alignment with organizational goals while maintaining accountability and performance standards.
• Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Writing- Communicating effectively in writing as appropriate for the needs of the audience.
• Service Orientation- Actively looking for ways to help people.
• Microsoft Office – Intermediate to advanced skills in Word, Excel, PowerPoint, Outlook
• Judgment and Decision Making- Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Management of Financial Resources- Determining how money will be spent to get the work done, and accounting for these expenditures.