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Principal Consultant, Matrix Point

Job Details

Senior
New York - New York, NY
Full Time Exempt
4 Year Degree
Any

Description

The Principal Consultant is a senior leadership role responsible for shaping and driving strategic marketing initiatives while overseeing exceptional client service delivery. This dual-function leader will integrate data-driven marketing strategy, brand positioning, and customer engagement with client relationship management to ensure long-term growth and satisfaction. The ideal candidate has deep expertise in integrated marketing, media, agency operations, and account management, with a proven track record of building strong client partnerships and driving measurable business results.

 

Key Responsibilities:

Strategic Leadership

  • Develop and lead comprehensive marketing strategies across brand, digital, performance, and content marketing disciplines for our clients.
  • Oversee planning and execution of integrated marketing campaigns aligned with client business goals.
  • Identify market trends, growth opportunities, and emerging platforms to guide client and internal strategies.
  • Collaborate with the executive team on positioning, new service development, and go-to-market initiatives.

Client Services Oversight

  • Lead the client services team in delivering outstanding account management, fostering trusted client relationships, and driving retention.
  • Serve as a senior point of contact for high-value clients and provide strategic counsel and direction.
  • Ensure all deliverables meet or exceed expectations in terms of quality, timeliness, and business impact.
  • Oversee onboarding, performance reviews, and relationship growth plans for key accounts.

Team Development & Operations

  • Manage and mentor marketing strategists, account leads, and client success teams.
  • Align cross-functional team workflows to improve efficiency and collaboration between strategy, creative, media, and analytics departments.
  • Drive resource planning, forecasting, and profitability targets across client engagements.

Measurement & Performance

  • Establish KPIs and measurement frameworks for marketing effectiveness and client satisfaction.
  • Monitor account health, campaign ROI, client feedback, and retention metrics to inform continuous improvement.
  • Present performance reports and strategic recommendations to clients and internal stakeholders.

 

Qualifications:

  • 10+ years of experience in marketing strategy, client services, or agency leadership roles.
  • Proven experience leading multi-channel marketing efforts and managing strategic client relationships.
  • Strong business acumen and ability to connect marketing outcomes to client revenue and growth objectives.
  • Excellent leadership, communication, and interpersonal skills.
  • Experience managing cross-functional teams and large client portfolios.
  • Bachelor’s degree in Marketing, Business, Communications, or a related field; MBA or advanced degree preferred.

 

Preferred Attributes:

  • Background in performance marketing, brand strategy, or integrated agency leadership.
  • Strong analytical mindset and comfort with marketing data, platforms, and insights.
  • Entrepreneurial spirit with a collaborative leadership style.
  • Ability to thrive in a fast-paced, evolving environment.
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