INSIDE SALES SPECIALIST-MC Bus Unit

JOB SUMMARY:

Performs a wide range of duties focused on providing our customers the best buying experience and growing STOBER revenue. This person might be described as a people person who can multi task and is very detail oriented. This includes finding the best solution for the customer, selling STOBER’s value, quote and order processing, fielding phone calls, follow-up on quotes and leads, and navigating the CRM to access and create customer data to better serve the customer. Support STOBER’s Purpose, Vision, Mission, Values, Metrics.

ESSENTIAL FUNCTIONS:

• Lead and quote follow up, helping customers along the buying process, growing STOBER Revenue.
• Conversion Rate of Quotes to Orders – Be an expert consultant
• Assist customer with correct technical drive solutions
  • Warranty return goal: < 0.5%
  • Answer phone within 3 rings; 95% of time
  • Correct Pricing; 100% of time
  • On-time Quote and quote follow up (metric TBD)
• CRM Data Entry, Navigation, and Extraction
• SAP Data Entry – Quote and Order Processing
• Communication:
  • Single Point of Contact (SPOC) for regional customers
  • Balance phone calls, emails, and chat features using appropriate etiquette
  • Proficient in Outlook, Excel, and Word
  • Use of communication and sales tools: SAP, FITS, TL, Braintrust, STOBERU, etc.
• Product Knowledge:
  • Attend training opportunities to learn the various products
  • Some travel with the Outside Sales Team
  • Able to use the web to locate information to send to customers: assembly instructions, oil levels, dimensional data, etc.
  • Catalog knowledge, nomenclature, Product identification
• Self-Development:
  • Proficient in Leadership tools, especially TL, implement regularly
  • Learning formalized: Leadership, Interpersonal, Technical, STOBER policies, etc.

EDUCATION/EXPERIENCE:

• Sales or Customer Service Experience
• AA/AAS in Business is a plus but not required
• CRM and ERP experience is a plus

PHYSICAL REQUIREMENTS:

The employee is regularly required to use hands and fingers to handle or feel; reach with hands and arms; and talk or hear. The employee often is required to stand, walk, stoop, kneel, crouch, or crawl. The employee is frequently required to sit and must be able to fly in an airplane. The employee must occasionally lift and or move objects up to 25 pounds. Specific vision abilities required include: close vision, distant vision, color vision, peripheral vision, depth perception, and ability to adjust focus.