Branch Director - Richmond Hill YMCA

POSITION SUMMARY:

Under the general direction of the Senior Vice President and the Chief Operating Officer, the Branch Director conducts and administers all membership services, programs, and facility functions of the branch, leads staff in the compilation and administration of the budget and provides direction and staff leadership to the volunteer members of the Board of Management. This position is heavily weighed on the human relations side. A Branch Director interfaces with all levels of the organization and all facets of the community. This position must be able to guide and direct all actions with long- and short-term branch and association goals as guidelines. This position has a primary impact on the overall effectiveness of the Branch and the success of programs and services to the community. The effectiveness of this position is primarily measured by the sound administration of departments, the stated satisfaction of staff and members, and a sound fiscal position of the branch.

In addition, every position in the YMCA of Coastal Georgia, Inc. is responsible for upholding the Judeo-Christian principles that are central to our mission by modeling behaviors that exemplify the four pillars of character - caring, honesty, respect, and responsibility.

ESSENTIAL FUNCTIONS:

1. Intricately involved in all fundraising activities, budget control/development, and program evaluation.
2. Supervises and assists program directors and coordinators in developing programs and controlling branch budgets and is responsible for maintaining goals and evaluation.
3. Provides training programs for new and current personnel and carries primary responsibilities for all departmental staff development.
4. Acts as the Campaign Director of the Annual Campaign fundraising program for the branch.
5. Works with program staff to develop, implement, review, and evaluate programs and services of the branch related to facility members including marketing and communicates all results to committees, staff, and Branch Board as appropriate. Understand that all services are market driven and member centered and delivered with values.
6. Participates in all activities of a Branch Board of Management and provides direction and leadership to that group as necessary.
7. Develops and maintains branch records and prepares reports for committees and the Branch Board.
8. Assist in the overall retention and satisfaction of YMCA members through appropriate customer service.
9. Maintain a positive and cheerful attitude with staff, peers, and program participants.
10. Willingly perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES

The branch director oversees the daily operation of member and program services including development and delivery, property management, evaluation, planning and day-to-day building supervision. The branch director works closely with the staff and volunteers.

YMCA COMPETENCIES:

Mission Advancement: Models and teaches the Y’s values. Ensures a high level of service with a commitment to changing lives. Cultivates relationships to support fund-raising.

Collaboration: Champions inclusion activities, strategies, and initiatives. Builds relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors communications to the appropriate audience. Provides staff with feedback, coaching, guidance, and support.

Operational Effectiveness: Provides others with frameworks for making decisions. Develops plans and manages best practices through engagement of team.

Personal Growth: Shares new insights. Facilitates change, models adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

QUALIFICATIONS/CERTIFICATIONS:

1. A college degree and Sr. Director or equivalent plus a minimum of five years’ management experience. One must possess the knowledge, skills and ability in program development and delivery, human resources management, financial management, facility management and in coaching and leading staff, members, and volunteers.
2. Ability to work as a team leader and team player.
3. Ability to meet deadlines, punctuality.
4. Maintain a professional appearance and behavior.
5. Ability to work with a wide variety of people and personalities.
6. Ability to maintain confidentiality.
7. Must have a positive attitude.
8. Must be committed to the YMCA mission.
9. Must understand the nature of the YMCA and the various roles of staff and volunteers and must possess values in alignment with the values of the organization.
10. Must be aware of member and community needs, challenges, and resources both human and physical.
11. CPR and First Aid required within 30 days of employment.
12. Must be able to pass a criminal background check and obtain authorization to work with children under the Georgia Department of Labor and YMCA guidelines.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY

Ability to apply common sense understanding to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is frequently required to talk or hear. The employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.