MEDICAL ASSISTANT

Works under the direction of a medical doctor, nurse practitioner, physician assistant, or registered nurse. Performs patient care activities within the objectives, standards, and policies of the department and within the parameters of his or her preparation.  Collaborates with the members of the nursing and medical staff and other center departments.

• Prepares patients for provider encounter including auditing patients’ charts per ANHC health maintenance standards and per policies.  Takes vital signs as indicated, records chief complaint, and prepares appropriate instruments for examination/procedure.
• Performs delegated tasks such as ear lavage, tympanogram, administration of medications, EKG, vision and hearing screening, dressing changes and all point of care testing, scheduling according to advanced access.
• Assists providers with procedures and sets up for sterile procedures, such as minor surgical procedures, IUD insertions, orthopedic casting/splinting, pelvic exams, sigmoidoscopy, biopsy and colposcopy.
• Facilitates patient follow-up to help maintain compliance with ANHC health care standards.  Schedules referral appointments and responds to patient messages.
• Records information concisely, accurately, and completely.
• Identifies and utilizes appropriate channels of communication.

• Support duties such as assisting other members of the nursing staff, stocking and cleaning exam rooms, cleaning, wrapping and autoclaving instruments, and filing records.

ANHC’s Mission, Vision and Values:  Actively supports ANHC’s mission, vision and values. Includes using individual skills to add value to the mission: To be a trusted partner in every person’s wellness by providing integrated, compassionate, and high-quality health care, regardless of ability to pay; and vision: Accessible care for a healthy Anchorage. Aligns actions around organizational values of RESPECT, COMPASSION, PERSONAL INTEGRITY, EXCELLENCE and COLLABORATIVE SPIRIT and gives priority to organizational mission, vision and values when making decisions.

Accountability:  Takes ownership for delivering on commitments; owns mistakes and uses them as opportunities for learning and development; openly discusses his/her actions and their consequences both good and bad; has an ability to identify strengths and developmental opportunities and leverages insight to make adjustments to improve their effectiveness; courage to have difficult conversations.

Adapting to Change:  Accepts and adapts to change in a professionally appropriate and thoughtful manner.  Is willing to offer a different perspective or approach and yet knows when and how to stand down graciously and accept a well-thought-out decision. Embraces change.

Confidentiality: Maintains the highest level of confidentiality regarding ANHC records and information relating to ANHC, its customers and employees. Appropriately uses internal confidential information for business purposes only. Responsible for knowledge and compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).                     

Communicating Effectively:  Shares information. Listens and involves others. Clearly conveys ideas in a manner that engages others and helps them understand and retain the message.

Decision Making/Judgment:  Approaches problems and decisions methodically and objectively; involves others as needed; uses sound judgment in making decisions and understanding the impact to themselves, customers, their team, and the organization; conducts the appropriate analysis to identify the symptoms and root cause of issues; makes timely decisions.

Delivering High Quality Work:  Makes sure responsibilities central to the role meet all requirements and expectations. Finishes tasks promptly and critically reviews work to ensure quality and accuracy. Considers impact of work to others and takes steps to mitigate. Seeks additional work after finishing tasks.

Demonstrating Initiative: Takes action on his/her own without being prompted; handles problems independently; able to resolve issues without relying on extensive help from others; does more than is expected or asked.

Results Orientation:  Is focused on outcomes and accomplishments; follows through on commitments; can be counted upon to successfully execute on goals; motivated by achievement and a need for closure; has an attention to detail and is both efficient and effective in achieving a high level of measurable outcomes; persists in achieving goals despite obstacles.

Service Excellence:  Has a desire to consistently provide a genuinely exceptional experience to every person, every time. Provides timely and professional service to both internal and external customers; is responsive to customer needs and requests; is always courteous to the customer and considers the needs of the customer when making decisions.

Teamwork: Meets all team deadlines and responsibilities, listens to others and values opinions, helps team and leader to meet goals, welcomes newcomers and promotes a team atmosphere.

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and see, talk or hear.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work is performed in a healthcare clinic and office setting.  ANHC is a tobacco-free campus.

Anchorage Neighborhood Health Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Anchorage Neighborhood Health Center complies with applicable state and local laws governing non-discrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Persons alleging unequal treatment should contact the Chief Human Resources Officer.

The undersigned have read this job description and agree that it defines the position as it currently exists.  The undersigned also understands that the above is intended to describe the general content of and requirements for this job.  It is not to be considered as an exhaustive statement of duties, responsibilities, or requirements and does not limit the assignment of additional duties at the discretion of the supervisor.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. 

Work Experience: One year of experience preferred.

Education, Certification and Licensure: High School Diploma or G.E.D., preferred. Graduation from an accredited medical assistant program, and certification preferred.  Must have current CPR / BLS certificate.

Additional Skills & Knowledge: Bilingual preferred.