This position is responsible for integrated behavioral health care. The Behavioral Health Consultant I will be part of an integrated primary care team. Scope of work will include but not limited to screening, assessing, triaging and managing patients in a primary care setting. Position requires availability to provide services during regular hours of operation.
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ESSENTIAL DUTIES AND RESPONSIBILITIES:
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- Provides care to adults, children, and adolescents utilizing a biopsychosocial-spiritual-cultural assessment and treatment approach.
- Provides consultation, screening, and follow up services to patients as part of an integrated primary care team.
- Formulates behavioral health interventions appropriate to a primary care setting and assists with implementation and monitoring of shared treatment plans with the primary care provider.
- Assists primary health care providers in recognizing and treating mental disorders and psychosocial problems.
- Works as a team with medical providers to coordinate care for patients.
- Assesses the clinical status of patients referred by primary care providers through brief consultative contacts.
- Works with primary care team to triage patients and develop a shared treatment plan which may include initiating referrals to specialty behavioral health care as appropriate.
- Assists in facilitating coordination of care with the care coordination staff and/or other designated care team staff.
- Assists in the detection of “at risk” patients and development of plans to prevent further psychological or physical deterioration. Analyzes population data to identify high leverage interventions within patient panels.
- Assists in preventing relapse or morbidity in conditions that tend to recur over time.
- Teaches patients, families, and staff care, prevention, and treatment enhancement techniques.
- Provides targeted assessments and evaluations, including diagnostic impressions and the utilization of screening tools.
- Maintains familiarity with verbal de-escalation techniques and acts as resource to staff.
- Consistent attendance and punctuality is required and expected to work the hours set by ANHC and/or the schedule set by supervisor.
- Effectively utilizes electronic health record (EHR) to document patient activity and manage patient population.
- Expected to complete BLS/CPR and any other required trainings deemed necessary for this position.
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SUPPORTING DUTIES AND RESPONSIBILITIES:
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- Serves as a member of site committees as requested.
- Attends and participates in meetings and activities as required.
- Provide trauma informed and trauma specific treatment.
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KNOWLEDGE, SKILLS AND ABILITIES:
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ANHC’s Mission, Vision and Values: Actively supports ANHC’s mission, vision and values. Includes using individual skills to add value to the mission: To be a trusted partner in every person’s wellness by providing integrated, compassionate, and high-quality health care, regardless of ability to pay; and vision: Accessible care for a healthy Anchorage. Aligns actions around organizational values of RESPECT, COMPASSION, PERSONAL INTEGRITY, EXCELLENCE and COLLABORATIVE SPIRIT and gives priority to organizational mission, vision and values when making decisions.
Accountability: Takes ownership for delivering on commitments; owns mistakes and uses them as opportunities for learning and development; openly discusses his/her actions and their consequences both good and bad; has an ability to identify strengths and developmental opportunities and leverages insight to make adjustments to improve their effectiveness; courage to have difficult conversations.
Adapting to Change: Accepts and adapts to change in a professionally appropriate and thoughtful manner. Is willing to offer a different perspective or approach and yet knows when and how to stand down graciously and accept a well-thought-out decision. Embraces change.
Confidentiality: Maintains the highest level of confidentiality regarding ANHC records and information relating to ANHC, its customers and employees. Appropriately uses internal confidential information for business purposes only. Responsible for knowledge and compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
Communicating Effectively: Shares information. Listens and involves others. Clearly conveys ideas in a manner that engages others and helps them understand and retain the message.
Decision Making/Judgment: Approaches problems and decisions methodically and objectively; involves others as needed; uses sound judgment in making decisions and understanding the impact to themselves, customers, their team, and the organization; conducts the appropriate analysis to identify the symptoms and root cause of issues; makes timely decisions.
Delivering High Quality Work: Makes sure responsibilities central to the role meet all requirements and expectations. Finishes tasks promptly and critically reviews work to ensure quality and accuracy. Considers impact of work to others and takes steps to mitigate. Seeks additional work after finishing tasks.
Demonstrating Initiative: Takes action on his/her own without being prompted; handles problems independently; able to resolve issues without relying on extensive help from others; does more than is expected or asked.
Results Orientation: Is focused on outcomes and accomplishments; follows through on commitments; can be counted upon to successfully execute on goals; motivated by achievement and a need for closure; has an attention to detail and is both efficient and effective in achieving a high level of measurable outcomes; persists in achieving goals despite obstacles.
Service Excellence: Has a desire to consistently provide a genuinely exceptional experience to every person, every time. Provides timely and professional service to both internal and external customers; is responsive to customer needs and requests; is always courteous to the customer and considers the needs of the customer when making decisions.
Teamwork: Meets all team deadlines and responsibilities, listens to others and values opinions, helps team and leader to meet goals, welcomes newcomers and promotes a team atmosphere.
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PHYSICAL, SENSORY, ENVIRONMENTAL QUALIFICATIONS:
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The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to use normal range of hearing and eyesight to assess patients as well as to record, prepare and communicate in writing, in person and by phone. Occasional bending, stooping, lifting, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a computer, telephone, and medical equipment. An individual in this position may be exposed to communicable diseases and other diseases common to health settings, blood-borne pathogens, and physical hazards.
Work is performed in a healthcare clinic and office setting. ANHC is a tobacco-free campus.
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EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:
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Anchorage Neighborhood Health Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Anchorage Neighborhood Health Center complies with applicable state and local laws governing non-discrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Persons alleging unequal treatment should contact the Chief Human Resources Officer.
The undersigned have read this job description and agree that it defines the position as it currently exists. The undersigned also understands that the above is intended to describe the general content of and requirements for this job. It is not to be considered as an exhaustive statement of duties, responsibilities, or requirements and does not limit the assignment of additional duties at the discretion of the supervisor.