Customer Success Manager

Who we are: 

At QSR Automations, we set out each day to accomplish one thing: help restaurants create the ultimate guest experience.  For over 26+ years we’ve been helping restaurants of all sizes all around the world.  From kitchen automation to guest management solutions, our goal is to create and implement systems that make restaurants more efficient, more integrated, and more profitable. 

Our vision: Making service easier for everyone. 

QSR Automations is looking for a Customer Success Manager! 

Job Summary: 

 
QSR Automations has an immediate opening for an experienced and motivated self-starter for the role of Customer Success Manager. 

This role will be the primary liaison between QSR Automations and users of QSR’s solutions.  This role will report to the Manager of Client Services and will be responsible for managing and maintaining QSR’s end users. 

What you will be doing: 

• Develop and maintain comprehensive knowledge of QSR’s product catalog.   
• Lead projects to implement QSR products and services for both new and existing clients; coordinating between client contacts and internal QSR teams to manage tasks and achieve success criteria (e.g., ROI goals).   
• Work with the Technical Projects team to scope and manage more advanced client-driven projects, which may include, e.g., an “enhancement request” to existing software functionality or an API project to integrate a 3rd party mobile application with QSR solutions, managing client expectations as those projects progress.   
• Act as company liaison for assigned clients, working with internal teams as needed -- including Accounting, Sales, Implementation, Support Services, Operations/Shipping, Technical Projects, and Data Management -- to respond to, and advocate for, client needs.   
• Champion communication with assigned clients, including assistance with the production and release of large-scale bulletins, responding to client’s questions resulting from those communications, and other follow-ups that may be necessary.   
• Grow and cultivate relationships with assigned clients and contacts while recognizing and proposing opportunities to extend QSR’s business within the account.   
• Attend trade shows in support of QSR Automations’ ongoing sales efforts.   

What skills & experience you’ll bring to us: 

Required: 

• 4+ years of experience managing client relationships. 
• Strong oral and written communication skills. 
• Highly organized  
• 2+ years of project management experience. 
• Basic understanding of information technology. 

Desired: 

• Bachelor’s degree or higher.   
• Restaurant-based Operations or Information Technology experience. 

What the role is: 

• Permanent position 
• Full-time, salaried exempt 
• Flexible work options, hybrid (minimum 3 days in the office)
• Light travel when needed
• Based out of our Louisville, Kentucky, headquarters 

What we offer: 

• Competitive salary based on qualifications 
• Performance-based incentives 
• Competitive benefits including medical, dental, vision, and more!  
• 401(k) with company match 
• Company-paid short-term disability and group life insurance 
• Casual work environment 
• Dog-friendly environment 
• Great company culture 

We offer competitive compensation, comprehensive benefits, and programs that help our employees thrive in both their professional and personal lives.  Our core values drive us to be successful.  We are proud of our winning culture which is inclusive and respectful.  We put people first.  At QSR Automations we share a passion for our customers, we celebrate uniqueness, and embrace fresh thinking. Don’t miss this great opportunity to join our team. 

At QSR, we believe in Making Service Easier for Everyone. We understand the power of diversity and inclusivity in fueling creativity and driving innovation. By fostering an environment that values and supports the unique qualities of our employees, we create a vibrant palette of perspectives that leads to an abundance of fresh ideas. These diverse ideas, in turn, empower us to deliver exceptional solutions and outcomes. Together, we cultivate a culture where individuals can thrive and unleash their best work in an atmosphere of engagement and professionalism.

Smarter restaurants need smarter people.  Come join a SMARTER team! 

Who we are: 

At QSR Automations, we set out each day to accomplish one thing: help restaurants create the ultimate guest experience.  For over 26+ years we’ve been helping restaurants of all sizes all around the world.  From kitchen automation to guest management solutions, our goal is to create and implement systems that make restaurants more efficient, more integrated, and more profitable. 

Our vision: Making service easier for everyone. 

QSR Automations is looking for a Customer Success Manager! 

Job Summary: 

 
QSR Automations has an immediate opening for an experienced and motivated self-starter for the role of Customer Success Manager. 

This role will be the primary liaison between QSR Automations and users of QSR’s solutions.  This role will report to the Manager of Client Services and will be responsible for managing and maintaining QSR’s end users. 

What you will be doing: 

• Develop and maintain comprehensive knowledge of QSR’s product catalog.   
• Lead projects to implement QSR products and services for both new and existing clients; coordinating between client contacts and internal QSR teams to manage tasks and achieve success criteria (e.g., ROI goals).   
• Work with the Technical Projects team to scope and manage more advanced client-driven projects, which may include, e.g., an “enhancement request” to existing software functionality or an API project to integrate a 3rd party mobile application with QSR solutions, managing client expectations as those projects progress.   
• Act as company liaison for assigned clients, working with internal teams as needed -- including Accounting, Sales, Implementation, Support Services, Operations/Shipping, Technical Projects, and Data Management -- to respond to, and advocate for, client needs.   
• Champion communication with assigned clients, including assistance with the production and release of large-scale bulletins, responding to client’s questions resulting from those communications, and other follow-ups that may be necessary.   
• Grow and cultivate relationships with assigned clients and contacts while recognizing and proposing opportunities to extend QSR’s business within the account.   
• Attend trade shows in support of QSR Automations’ ongoing sales efforts.   

What skills & experience you’ll bring to us: 

Required: 

• 4+ years of experience managing client relationships. 
• Strong oral and written communication skills. 
• Highly organized  
• 2+ years of project management experience. 
• Basic understanding of information technology. 

Desired: 

• Bachelor’s degree or higher.   
• Restaurant-based Operations or Information Technology experience. 

What the role is: 

• Permanent position 
• Full-time, salaried exempt 
• Flexible work options, hybrid (minimum 3 days in the office)
• Light travel when needed
• Based out of our Louisville, Kentucky, headquarters 

What we offer: 

• Competitive salary based on qualifications 
• Performance-based incentives 
• Competitive benefits including medical, dental, vision, and more!  
• 401(k) with company match 
• Company-paid short-term disability and group life insurance 
• Casual work environment 
• Dog-friendly environment 
• Great company culture 

We offer competitive compensation, comprehensive benefits, and programs that help our employees thrive in both their professional and personal lives.  Our core values drive us to be successful.  We are proud of our winning culture which is inclusive and respectful.  We put people first.  At QSR Automations we share a passion for our customers, we celebrate uniqueness, and embrace fresh thinking. Don’t miss this great opportunity to join our team. 

At QSR, we believe in Making Service Easier for Everyone. We understand the power of diversity and inclusivity in fueling creativity and driving innovation. By fostering an environment that values and supports the unique qualities of our employees, we create a vibrant palette of perspectives that leads to an abundance of fresh ideas. These diverse ideas, in turn, empower us to deliver exceptional solutions and outcomes. Together, we cultivate a culture where individuals can thrive and unleash their best work in an atmosphere of engagement and professionalism.

Smarter restaurants need smarter people.  Come join a SMARTER team!