Joe Dodge Lodge - Front Desk Attendant

Position Title: Joe Dodge Lodge - Front Desk Attendant

Reports To:  Contact Service Center Supervisor        

Location:   Joe Dodge Lodge, Pinkham Notch            

Founded in 1876, the Appalachian Mountain Club is America's oldest conservation, education, recreation organization. We promote the protection, enjoyment, and understanding of the mountains, forests, waters, and trails of the Appalachian region. We believe these resources have intrinsic worth and provide recreational opportunity, spiritual renewal, and ecological and economic health for the region. Because successful conservation depends on active engagement with the outdoors, we encourage people to experience, learn about, and appreciate the natural world. For a complete description of the AMC and its mission and programs, please visit us at www.outdoors.org.

This is a year-round, hourly position with excellent benefits. Working alongside our Contact Service Center Coordinators at Joe Dodge Lodge, this position provides top quality guest service and a positive first impression to all of our overnight guests.  This includes checking in of guests, assisting them in adjusting their plans, solving any issues they bring forward and providing information on the local trails and area. In addition to interacting with overnight guests, this role is responsible for a variety of administrative tasks performed over several software platforms. 

What you’ll be doing:

• Welcome, check-in, and assist and overnight visitors and guests.  
• Must be able to work any lodge shift, including nights, weekends and holidays.
• Accurately manage, create, or modify guest reservations for any AMC facilities as required
• Maintain professional correspondence with guests in person, on the phone and via email, and direct messaging.
• Answer all incoming calls to the Desk phone in the Check-in Office, respond or transfer appropriately and professionally
• Communicate with our backcountry huts to provide up to date reservations information.
• Complete administrative tasks such as processing online reservations, performing daily procedures, and maintaining our contact database.
• Accurately and reliably oversee cash handling and credit card transactions on all shifts.
• Selling memberships to non-members guests at check in and upselling meals
• Assist guests with questions about area or their reservations
• Other duties as assigned

What we’re looking for:

• High school diploma or GED
• Customer service and/or sales experience
• Computer literacy, proficiency in MS Word and Excel, and effective typing skills
• Excellent communications skills
• Ability to multi-task
• Scheduling flexibility to work weekends and some holidays
• Knowledge of White Mountain National Forest area is not required but encouraged 
• Commitment to being a team player within a detail-oriented, fast-paced environment
• The ability to work alone and stay on track
• You’re a positive influence and energy and view your role as critically important
• You bring a commitment to creating an equitable, inclusive, and culturally relevant environment for AMC employees, guests, visitors, volunteers, and other constituents
• You’re passionate about AMC’s mission!

What AMC Can Offer You 

Salary range: $15.00-16.50/hr

We are committed to fair compensation practices, and we encourage qualified candidates to apply. The initial salary represents our starting point, and our compensation philosophy is designed to reward and recognize the contributions of our employees as they grow within the organization. External candidates typically begin their journey with us at the starting point of the salary range. The final compensation offer will be based on factors such as experience, education, skills and geographic differential relevant to the position, and will be discussed during the interview process. 

Benefits 

• Health Plan: Generous employer contributions through Blue Cross Blue Shield Massachusetts with optional vision and dental.  

• Other Insurance: 100% employer paid life insurance, AD&D insurance, long-term disability. 

• Career Progression: The potential to have annual compensation reviews commensurate with performance and effort.  

• Retirement: Voluntary 403(b) with 4% matching employer contributions and a vesting schedule. 

• Paid Time Off: up to 4 weeks of paid earned time and up to 11 paid company holidays. 

• Other Team Member Perks:  

• 30% discount on AMC Merchandise  

• Free Annual AMC Membership 

• 10 Free nights at AMC locations 

• Educational Assistance 

• Pro-deals discounts on equipment & gear and more! 

To Apply: 

Please include a resume and cover letter. No phone calls or agencies please. 

AMC encourages all interested candidates to apply, even if they do not meet every listed qualification. If you have a passion for the outdoors and believe your skills and experiences align with this role, we welcome your application.   

The Appalachian Mountain Club has zero tolerance for child abuse or placing children in danger. The AMC requires all employees who work in a program or facility which serves children, disabled persons, or the elderly to have a criminal background record check performed on their name annually with employment contingent upon satisfactory results.