Customer Success Manager

About Vehlo

We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology.  

Instead of going it alone, we brought together the industry’s disruptors–brands like Text2Drive, Shop Boss, and Rapid Recon– to improve the vehicle repair experience from the dealership service lane to the aftermarket repair shop floor. Together, we got to work growing our team, focusing on our customers, and connecting our products so that we can make the businesses that rely on our solutions even more successful. We’re continuing to bring even more industry leaders and best-in-class solutions together so that we can deliver on our promise day in, and day out. 

Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.   

We are currently looking for an Implementation and Training Specialist to help tire and automotive owners and managers increase knowledge, boost productivity, and realize true profit potential utilizing Tire Guru Products. We are looking for someone who can quickly learn our software solutions, gain tire and automotive industry knowledge, and provide our clients with web-based training.

Responsibilities Include:

• Train clients on Tire Guru Products

• Initial setup and implementation of the software

• Become knowledgeable on key tire and automotive terms and practices

• Develop customer relationships

Job Qualifications:

• 2+ years of customer support or technical support experience

• Experience with the Microsoft Office suite (Word and Excel)

• Desire to learn and willingness to take initiative and adapt

• Must be organized and able to multitask

• Must be able to demonstrate and maintain evidence of your technical knowledge

• Must be able to collaborate in a team-oriented environment, as well as work independently

• Ability to effectively present information (over the web or on the phone) to clients

• Comfortable working under deadline pressure while maintaining a positive attitude

Why would you want to work here?

• Generous paid time off

• Paid company holidays

• Comprehensive benefits package

• 401k with company percentage match

• You get to work with a great team!!!

Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.