Manager of Appointments
About Vehlo
We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology.
Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever.
Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.
About this role
As the Manager, Appointments, you will manage the day-to-day operations of the Dealerlogix appointments team as they configure, train, and ensure successful software project go-lives for our Text2Drive and Dealerlogix customers. As a working manager, you will be responsible for both performing successful implementations of the Dealerlogix appointments system, and ensuring a high-impact, scalable approach to customer implementation and virtual training through a combination of existing systems and practices and new ideas and improvements, in collaboration with Configuration, Onsite Training, and Implementation teams. Our goal is to improve time-to-value, quality of output, and predictability/scalability of the organization, while executing on our existing product backlog. This role requires a technical and operational team player who can balance incremental improvement, and hands-on execution to drive a world class experience for our customers.
What You’ll Do:
- Ensure successful and timely implementations of the Dealerlogix Appointment product
- Manage and mentor a team of implementation and support professionals, fostering growth, accountability, and operational excellence.
- Work collaboratively with leadership to streamline and improve current processes across implementation teams, and drive adoption of consistent, high-quality process improvements that optimize workload for both customers and internal teams.
- Uphold quality of implementation processes by defining and enforcing best-in-class standards, playbooks and frameworks to maximize efficiency and customer impact.
- Grow the implementation function to ensure Vehlo is recognized as “the favorite” for our customers.
- Act as the primary point of contact for Vehlo scheduler integrations with 3rd party vendors and partners, ensuring a smooth technical and operational collaboration.
- Develop strong technical, process, and project management expertise within the team to support scalable, high-quality delivery.
- Contribute as key leader within the Implementation & Training function for the Dealership division, shaping strategy, culture, and continuous improvement initiatives.
