Concierge Porter

Position Summary
The Concierge Porter is responsible for functioning as concierge and receptionist as requested and scheduled. Completes hands-on maintenance tasks as assigned

ESSENTIAL DUTIES AND RESPONSIBILITIES (*CF indicates Critical Function)

• Is9*CF) fully trained and competent in the tasks and duties of Concierge and Reception and fills in as scheduled and requested, primarily for meal periods (*CF)
• Presents a professional, pleasant demeanor at all times to residents and guests
• Completes assigned and varied basic maintenance functions
• Assists Maintenance staff as requested
• Logs on to Worxhub and complete work orders assigned. Tasks to be related to Concierge and Maintenance
• Responds to varied calls throughout facility during shift (lockouts, TV issues, etc) (*CF)
• Drafts, creates and distributes internal and external written communication as requested
• Completes all other related duties as assigned
• Completes all required training and in-services
• All other duties as assigned

GENERAL SKILLS AND ABILITIES

• Maintains high standards for work areas, attitude and appearance
• Understands that honesty and ethics are essential in the performance of duties
• Willing to learn and grow
• Demonstrates maturity in judgment and behaviors
• Able to work a flexible schedule, including evenings, weekends and/or holidays
• Maintains predictable and reliable attendance, wearing the appropriate uniform as assigned

Qualifications

1. High school diploma, or HSE
2. Excellent customer service and verbal communication skills
3. Ability to read and comprehend instructions, short correspondence, and memos
4. Demonstrated ability to function within a Windows based computer program
5. Ability to multitask
6. Demonstrated knowledge of appropriate skills for communicating by telephone and in person with individuals of all ages, especially the geriatric population