The Night Auditor is responsible for reconciling all revenue and expense transactions which occurred during the day at the hotel, reviewing, organizing, and compiling management reports on a timely basis and ensuring the accuracy of guest billings. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation, and reservations.
Essential Job Functions and Performance Indicators
• Keeps work area, equipment, and lobby clean and orderly.
• Entering/changing reservations information in the computer system.
• Posting charges to guest accounts.
• Investigation or analyzing out-of-balance situations and adjusting or correcting as needed.
• Completing various computer audit reports.
• Offer courteous and sincere hospitality at all times. Understand what is meant by “good customer service.”
• Handles, understands, and responds to customer complaints and needs calmly and advises effectively or seeks assistance from management. • Communicate and work well with supervisor and hotel employees.
• Follows training guidelines using good judgment and common sense.
• Closing, balancing, and making necessary corrections to guest accounts.
• Balancing shift work and cash drawers.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametags.
• Provides gracious hospitality towards all customers.
• Create a productive and positive atmosphere; have a good relationship with all associates and other departments.
• At all times strive to represent hotel and brand in the most professional, courteous manner.
• Advise the Company of any actions/situations that pose a threat to any employee, customer, or guest.
• Observe safety and security procedures and use equipment and materials properly.
• Keep all business confidential both on and off duty. Job may require other duties as assigned.
Required Qualifications – Required qualifications to effectively perform the job. An equivalent combination of education, training and experience will be considered. (Additional requirements may be designated by position.)
• High school diploma or equivalent • Previous auditing experience
• Guest service experience preferred
• Computer knowledge / skills required
Knowledge, Skills and Abilities – May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position.
• Communications Proficiency
• Technical Capacity
• Leadership
• Teamwork Orientation
• Performance Management
• Results-Driven
Work Environment – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.
• This job operates in a clerical, office setting.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Abilities - Activities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• This is a largely a non-sedentary role with bending, stooping, reaching and stretching required frequently.
• Employees must be able to safely lift a minimum of 40lbs.
• This position requires depth perception and color vision.
• Employees may be exposed to loud noises on occasion.
• Late / overnight shift
