Child Support Officer II

Company Description

Heart of Texas Goodwill Industries, Inc. (Goodwill) is a nonprofit organization that employs about 400 team members. Goodwill is headquartered in Waco, Texas operates in a territory consisting of 20 counties in Central Texas. As part of its Mission, Goodwill participates in the State Set Aside Program designed to help individuals with documented disabilitiesfind temporary employment within state offices such as the Office of Attorney General. Goodwill is responsible for recruitment and management of Temporary Employees placed within state offices as they worked towards a permanent position within their placement.

Job Description

Performs routine (journey-level) child support work. Work involves conducting investigations to locate or trace absent parents and to determine or establish paternity, enforcing court orders of child support, preparing case documentation, and monitoring cases. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.

Conducts investigations to locate or trace absent parents.

Reviews and assesses cases to develop implementation strategies and determines appropriate subsequent actions.

Monitors child support payments and refers delinquent cases for appropriate enforcement action.

Prepares various documents relating to legal or other actions necessary to establish or enforce a court order for child support.

Responds to inquiries concerning case status.

Documents actions taken relating to cases.

Explains program policies, procedures, and regulations to parents through individual interviews or seminars.

Attends court with legal staff to update legal documents and assist in negotiations.

May specialize in one or more child support functions such as location, establishment, or enforcement.

May assist in negotiating agreed orders or other voluntary settlements.

Performs related work as assigned.

MUST have a qualifying disability to be considered for this position. Applicants who don't meet this requirement ARE NOT eligible to work on this contract. For more information, see Additional Information below.

Experience in interviewing and collections related to child support. Graduation from a standard senior high school or equivalent is generally preferred. Experience and education may be substituted for one another.

Knowledge of child support laws, policies, principles, and practices; and of investigative practices and techniques.

Skill in interviewing and in conducting investigations, in basic mathematics, and in the operation of computers and applicable computer software.

Ability to analyze, interpret, and evaluate information; and to communicate effectively.

Additional information

This position is supported by a State Set Aside Contract, which requires that employees have a qualifying disabling condition. Examples of disabilities could include: arthritis, asthma, orthopedic disorders, blindness or other visual impairments, lupus, cosmetic disfigurements, HIV/AIDS, Epilepsy, Hepatitis, lung disease, diabetes, head injuries, cancer, substance abuse, heart conditions, mental illnesses, intellectual disabilities, visual or hearing impairments, physical disabilities, and a variety of other disabilities. Must be able to provide documentation from a third party such as a doctor that you have a disability that affects your daily life.

This is a TEMPORARY position to start ASAP, through August 2024 and could extend beyond that time, depending on the needs of the local Office of Attorney General. Employees will be employed by and paid by Heart of Texas Goodwill Industries Inc. This position is not hired by the state's office but rather, through Goodwill. Temporary position is through a state set-aside contract aimed at helping people with disabling conditions find employment.

Health insurance available if the job lasts more than 90 days.

It is the policy of Heart of Texas Goodwill to ensure equal employment opportunities in accordance with federal law. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age (40 years old or more), military status, or veteran status is illegal. Heart of Texas Goodwill Industries will provide reasonable accommodations during its interview process for individuals with disabilities, upon request.

Heart of Texas Goodwill managers and employees will comply with federal law. Any employees that deliberately violate this policy will be subject to disciplinary action. Persons who believe Heart of Texas Goodwill did not provide reasonable accommodations or has discriminated against them may file a discrimination complaint with the Heart of Texas Goodwill’s Compliance Officer. The Compliance Officer has full authority to manage issues involving employment discrimination and accommodations. To file an allegation of discrimination or failure to provide reasonable accommodations, contact the Compliance Officer via one of the following methods: (mail) 1700 S. New Road, Waco, TX 76711; (email) hr@hotgoodwill.org; (phone) 254-753-7337 ext. 450.