On-Site Success Manager

Who we are: 

At CallRevu, we leverage innovative technology to help dealerships focus on what truly matters—the customer. Our state-of-the-art solutions streamline communication strategies through advanced telephony, call monitoring, detailed analytics, tailored training, and more. By enhancing customer engagement and improving lead conversion, we empower dealerships to drive meaningful business results. 

About this role:
The Onsite Success Manager is responsible for ensuring seamless client experiences during the post-installation phase of new phone systems. This role focuses on delivering onsite training to clients following installation, verifying the successful completion of the installation, and providing hands-on support and guidance. The Onsite Success Manager travels to client locations, ensuring that all systems are functioning as expected, training end users on the new technology, and addressing any questions or concerns before returning home. This role is critical for ensuring client satisfaction and smooth transitions to new systems.

A few of the things you'll be doing:

• Travel to client locations to oversee the final stages of phone system installations, ensuring installations have been completed to specifications and are fully operational.
• Provide onsite training to clients and their teams on the newly installed phone systems, ensuring that end users are comfortable with the technology and able to use all features effectively.
• Act as the primary point of contact for clients during the post-installation period, answering questions and resolving any immediate concerns.
• Conduct system testing to verify functionality and ensure a seamless user experience post-installation.
• Document client feedback and any issues encountered during training or system checks, working with internal teams to address and resolve these promptly.
• Provide detailed post-visit reports, summarizing client interactions, system performance, and any follow-up actions needed.
• Ensure clients understand how to reach support teams for any future questions or technical assistance.
• Maintain a high level of client satisfaction through professional, courteous, and comprehensive service.
• Stay current on product features and updates to provide the most effective training and support to clients.
• Collaborate with the internal project and support teams to ensure smooth transitions from installation to daily client use.
• Perform other duties as assigned.

What you bring to the table (among other things):

• Proven experience in client training or customer service roles, ideally in telephony, IT, or related fields.
• Strong communication skills with the ability to convey technical concepts in an easy-to-understand manner to clients.
• Excellent problem-solving and troubleshooting skills, with a focus on client satisfaction and quick issue resolution.
• Ability to travel frequently, sometimes on short notice, to client locations for onsite visits and training.
• Strong organizational skills, with the ability to manage travel schedules, client interactions, and reporting requirements efficiently.
• Comfortable working independently while maintaining alignment with internal teams and company goals.
• Familiarity with telephony or communication systems, particularly cloud-based or hosted solutions, is a plus.
• Bachelor’s degree or equivalent experience.
• Certification in telephony systems is advantageous.

Additional Information:

• This role requires 75%-100% travel to client locations.

Why you'll love working at CallRevu: 

At CallRevu, we believe that great people are the foundation of great success. Here’s what we offer: 

• A Collaborative Culture: We value your ideas and contributions, fostering a supportive and inclusive environment. 
• Cutting-Edge Technology: Work with innovative solutions that are transforming the automotive industry. 
• Competitive Compensation: Enjoy a comprehensive benefits package and ample opportunities for professional growth. 

If you’re excited about helping dealerships connect with their customers in meaningful ways and want to be part of a team that’s making a difference, we’d love to hear from you. Apply today and let’s drive success together!