Technical Trainer I

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?

At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.

The incumbent is responsible for designing, developing, delivering and monitoring training programs. The Automotive Technical Trainer is responsible for consistency in delivering training material throughout the club's footprint. The incumbent builds relationships and works with business line management, contract facilities and internal staff to deliver world class service during all interactions.

What you will do:

• Designs, develop and facilitates training programs emphasizing technical and sales skills, applications, vendor and product information, AAA quality standards and Five Diamond Member experience culture. Delivers training utilizing a variety of training techniques. Ensures trainees comprehend the complexity and depth of related information. Responsible for imparting and ensuring knowledge transfer of critical safety decisions related to real-time work conditions. Facilitates training programs in a variety of settings including formal classroom settings, various locations, regional training centers, distance learning and one-on-one training sessions. Training programs may be conducted after business hours. Depending on business line training may delivered to non-employees. Training may occur both indoor and outdoor in all weather conditions.
• builds professional relationships with AAA partners and vendors. Maintains high level of topical expertise and knowledge of all product offerings, industry trends, department policies and procedures. Participates in department meetings to communicate proactively the status of training initiatives, ideas, and concepts and to gather feedback from the management staff. Provides constructive coaching throughout training and nesting to help learners refine and enhance their technical and professional skills toward established standards. Acts as a performance consultant, analyzing work practices, coaching and reporting on performance as related to job skills.
• Develops and adjusts training programs geared toward the depth of knowledge required by the trainees’ position and prior skills. Working with the Safety Manager, supports the establishment of a safety culture by incorporating safe working practices and OSHA requirements in all training programs.
• Remains knowledgeable of industry trends by attending related seminars and courses and maintaining industry certifications. Represents the department and organization at club, community and industry functions.
• Assists the operations during events or high call volume and weather-related storms. Works closely with monitoring/quality assurance team to identify performance gaps and opportunities and recommends learning solutions to line management.
• Establishes strong working relationships with other trainers, management and leadership.

Compensation:  The pay range for this position is $64,000 - $75,000 / year. Base pay offered may vary depending on job-related knowledge, skills, shift differentials and experience. Annual bonuses are offered to employees and certain roles are eligible to earn additional forms of compensation through monthly and/or quarterly incentives. Additionally, employees may participate in our award winning medical, dental, vision, wellness, financial (6% 401k match), and a wide array of other employee and membership benefits.