Credit and Collections Specialist

The Credit & Collections Specialist is responsible for reviewing and determining credit status for new customers. They also work with customers to collect outstanding balances in a timely manner.

Candidates should be open to a temp-to-hire structure with the potential for full-time conversion

ESSENTIAL DUTIES

• Reviewing credit reports for new customers to determine customer’s credit rating.
• Analyzing credit data to determine the degree of risk in extending credit.
• Opening new accounts in ERP system based on the credit app review and establishing terms and credit limit.
• Maintaining customer master files – accounts, address changes, phone/fax/email, A/P contact information, etc.
• Reviewing aging reports daily and identifying open accounts requiring collection efforts.
• Reducing payment delinquency by expediting resolution of unpaid accounts, proactively send payment reminders and monthly releases of dunning notices.
• Contacting customers via email and outbound calls in a professional manner while maintaining optimum customer service.
• Resolving billing discrepancies by following up with Sales and/or Billing Team.
• Assisting with the preparation of month end Accounts Receivable closing.
• Managing Accounts Receivables portal by promptly responding to customer inquiries and requests for documents.
• Updating customer master file in ERP system, entering company names and email addresses of appropriate personnel responsible for invoice receipt; Review and consolidate existence of duplicate customer accounts.
• Working with cash applications team to resolve unapplied credits or discrepancies in account.
• Processing credit card payments.
• Reviewing daily incoming cash from lockbox, ACH, and in-house checks, and assisting with the posting of payments as needed.
• Backing up credit associates for vacation/personal days to provide coverage at all locations.
• Other duties as assigned.

REQUIRED SKILLS/ABILITIES

• Minimum of 2 years of business-to-business collections experience.
• Associate or bachelor’s degree preferred.
• Experience with Cforia or other AR debt collection software a plus.
• Strong ability to multi-task and meet tight deadlines.
• Must have attention to detail and accuracy.
• Strong written and verbal communication skills, problem solving and analytical skills.
• Proficiency in Microsoft Office including Excel and Word.

PHYSICAL REQUIREMENTS

The physical requirements for this position are typical for a sedentary office environment, including considerable time spent in a stationary position, at a desk using a computer terminal and keyboard. Movement about the office and standing are required occasionally.

WORK ENVIRONMENT

The work environment for this position is typical for an office including protection from weather conditions and typical office equipment noise.

Who we are: 
Motion & Control Enterprises (MCE) provides custom, innovative solutions for automation, engineered systems, fluid power, compressed air, flow control, lubrication, and instrumentation challenges.