POSITION: Guest Services Assistant
DEPARTMENT: Marketing/ Guest Services
CLASSIFICATION: Part-Time/ Hourly/ Non-Exempt
SUPERVISOR: Director of Ticket Services
OVERVIEW
Founded in 1947 by Nina Vance, the Alley Theatre is a pioneer of regional theatre, and one of the leading nonprofit theatre companies in the United States. The Alley has been awarded the prestigious Regional Theatre Tony Award® and the Texas Medal of Arts Award. The Alley has transferred productions to Broadway, Off-Broadway, major European Festivals, and to 40 American cities. Unique among regional theatres, the Alley is committed to maintaining a Resident Acting Company and providing them work year-round. Nationally recognized directors, actors, playwrights, and designers from across the country have regularly joined the Resident Acting Company.
Rob Melrose, Artistic Director at the Alley, took over as artistic leader of the organization in 2019. His vision for the future of the Alley is both thrilling and ambitious. His strategic goals include upholding the Alley’s artistic excellence, keeping longtime Alley Theatre devotees eager to return each season, creating productions and cultivating new audiences.
Rob Melrose, Managing Director Dean Gladden and the Alley’s leadership team are committed to fostering an environment where everyone is encouraged to bring their authentic selves.
HOURLY: $15/HR
JOB STATEMENT
Guest and Ticketing Services Assistants provide customer service by assisting patrons with ticket and subscription orders over the phone, web and email, and in person at the walk-up window. Assistants will work on show nights distributing will call and assisting patrons at the window. Assistants will become knowledgeable of current product offerings in order to best assist patrons.
Guest and Ticketing Services Assistants are part-time positions work a minimumof20/hrs. per week and maximum of 30 hours per week. Office hours are 11:30am-8:30pm, daily; applicants must be available nights and weekends.
JOB DUTIES:
- Efficiently and effectively process ticket purchases in Tessitura.
- Communicate with patrons via phone, email, web chat, and in person.
- Check phone messages and return calls throughout the day.
- Accurately maintain a cash drawer of $100.00 or more.
- Participate in the Subscriber Renewal campaign which includes outbound calling, emails, and in-person visits.
In addition to the duties listed above, the Alley Theatre expects the following of each employee: adheres to theatre's policies and procedures; works in a safe manner; performs duties as workload necessitates; maintains a positive and respectful attitude; communicates regularly with supervisor about department issues; demonstrates efficient time management and prioritizes workload; demonstrates regular and consistent attendance and punctuality; meets department productivity standards; participates in Alley Theatre events as needed or required; and completes other duties as assigned.
