Risk Specialist - Alpharetta
Job Details
Entry
Corporate Headquarters - Alpharetta, GA
High School Diploma or GED
Description

As an Ingo Money Risk Specialist you will be a critical part of an essential and growing financial organization in the business of moving money in minutes! The role is responsible for verifying financial information and making risk decisions on behalf of our many clients who rely on us to improve their customers’ experience, all while working to prevent check fraud.  The Risk Specialist must possess the ability to learn quickly and utilize company systems to address the needs of clients in a timely manner.  Ideal candidates must have great customer service skills, the ability to multitask in a fast-paced environment, and work independently while knowing when to seek guidance.

 

Specific Duties & Responsibilities

  • Review and assess presented financial information
  • Relate and compare financial data from different sources, recognizing what information is needed to identify and resolve issues
  • Document details of all information gathered and/or issues encountered
  • Ensure accuracy of work with attention to detail
  • Use gathered information to deliver a risk decision
Qualifications

Qualifications/Skills

  • Working knowledge of computers and windows applications
  • Web navigation proficiency
  • Ability to type a minimum of 25 wpm
  • Must be comfortable working in a fast paced, constantly learning environment
  • Ability to maintain composure under stressful working conditions (e.g. customers with complex situations)
  • Ability to manage multiple tasks simultaneously (e.g. researching and identifying risk criteria, inputting data, and communicating with clients)
  • Ability to work a flexible, rotating schedule between hours of 7am and 10pm (including some weekends and holidays periodically) WEEKENDS ARE PAID AT A PREMIUM RATE

 

Education/Experience

  • High school diploma, general education degree or equivalent required
  • 1-2 years of customer service experience.  Banking, Check cashing or other financial experience is a BIG plus.
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