Inside Sales Specialist l

 Job Title:  Inside Sales Specialist I                                                            

Department: Inside Sales

Classification:  Hourly, Non-Exempt                                                                                         

Reports to: Inside Sales Manager

Job Qualifications:

1. AA in Business preferred, but not required.
2. Possess excellent customer service skills, strong communication skills, positive attitude, punctuality, accountability, honesty/integrity.
3. Must be strongly detail-oriented and able to easily multi-task.
4. Should be able to independently initiate, prioritize, and perform or solve work problems and ultimately achieve work objectives to meet deadlines.
5. Must be able to work independently and as a team member.
6. Must be able to effectively communicate in written and verbal form with co-workers, supervisor, management, and customers.
7. Ability to effectively communicate interdepartmentally.
8. Ability to embrace change initiatives.
9. Follow written (Standard Operating Procedures -SOP’s, company memos & emails) and verbal instructions.
10. At least 1 year of relevant experience with demonstrated aptitude to learn on-the-job
11. Possess a strong work ethic to positively contribute to the company’s mission, vision, values and environmental policy and quality policy.
12. Must be proficient in Microsoft Office (Excel, Word and Outlook).
13. Must support co-workers to obtain desired objectives, and assist others in their contributions.
14. Ability to adapt to changing paces quickly without losing momentum.
15. Must be able to learn ERP systems to perform data entry & print reports.
16. Ability to provide customer support via phone and email.
17. Attentive to the task and own surroundings.
18. Ability to deliver respectful feedback.

Job Summary:

The purpose of this position is to provide accurate and timely customer order fulfillment, work with Outside Sales in customer contract inventory management, and collaborate with Shipping Team and Finance Team to ensure customer needs are met. A main focus of this position is to learn the functions and tools of the role as well as business and industry practices.

Job Duties:

1. Efficiently process customer orders.
2. Assist and guide customers in the maintenance of their contract inventories.
3. Act as a partner to the customer in brewer development regarding hop choices, qualities, and substitutions.
4. Must be willing to help cover for team members when they are out of office.
5. Develop knowledge of new products, promotions, and services available within the company and provide information to customers.
6. Continuously update customer information within assigned sales region regarding openings/closing of customer locations, change of ownership or sales contact and addresses or billing information.  
7. Work in conjunction with RSM and Inside Sales Manager to resolve customer issues.
8. Work in conjunction with Finance Department to update account status and information as well as communicate to customers regarding Finance concerns.
9. Learn standards and maintain current knowledge of product before sale.
10. Inform customers of the status of shipments and/or issues with accounts, product, etc.
11. Confer with Inside Sales Manager or other personnel to assess progress and discuss needed changes 
12. Continuously look for ways to improve process efficiency and notify Inside Sales Manager of observations and recommendations.
13. Maintain sanitary and safe work environment and follow safety requirements.
14. May actively participate on company’s Safety Committee.
15. Ensure that company safety policies as well as federal, state and local safety and environmental regulations are observed.
16. Must have a complete understanding of company’s policies, SOPs, QPs, EPs, HACCP and cGMP that pertain to their department to ensure quality, safety, efficiency and sustainability.
17. Must adhere to all company policies.
18. Examine documents, materials, and products and monitor work processes to assess completeness, accuracy and conformance to standards and specifications.
19. Follow all SOPs in a given area.
20. Perform all other duties as assigned by Manager and/or designee.

Benefits:

1. Medical, Dental, & Vision insurance
2. Health Savings Account (HSA)
3. Flexible Savings Account (FSA)
4. Company Paid Life & AD&D, Voluntary Life And AD&D Insurance
5. Employee Assistance Program (EAP) - Lifeworks
6. Calm for Work
7. 401(k) retirement plan with 6% & Roth option
8. Education Tuition Assistance Program
9. 10 Recognized Holidays
10. 50 hours of personal/sick time pro-rated based upon hire date
11. 110 hours accrued Vacation
12. Competitive Wages
13. Performance Incentive Bonus opportunities
14. Wellness Benefit
15. Employee Giveback Program
16. Individual Development Programs
17. Youth Donation Program
18. Continuing Education Programs
19. Bring your Pet to Work Program (applies to admin positions only)
20. Pet Insurance
21. And much more…