QA Manager
Job Details
KC Everett - Everett, WA
Full Time
QA - Quality Control

Manage the quality assurance team to verify that the Quality Management System is successfully executed every shift, every day. The role ensures that all materials and finished products are safe and conform to all relevant specification, regulatory and customer requirements. Customers, Regulators and our QA Leadership ensure we ‘do the right things’ to produce safe, quality food. This role ensures we execute the system and ‘do things right’ every shift, every day.



  • Management and training of the QA team to ensure cover across all shifts as required
  • Supervises the daily execution of the Quality Management System
  • Ensures operational verifications are conducted as per HARPC and HACCP plan and that they are fully documented
  • Ensures Good Manufacturing Practices are upheld and maintained
  • Complete internal audits and monitors the consistency of outputs across the team for compliance purposes
  • Ensures procedural or process deviations are captures and that appropriate interventions are made to keep product safe and maintain compliance with specification
  • Investigates deviations and uses Root Cause Analysis techniques to complete CAPA (Corrective Action Preventive Action) to mistake-proof and prevent re-occurrence.
  • Utilizes continuous improvement techniques to improve standards
  • Uses KPI information and trends to improve our systems and compliance
  • Liaises with USDA and FDA inspectors when necessary
  • Trains the operational team to ensure that new process and procedures are adopted
  • Builds production and QA team capability to improve communication and understanding of quality standards
  • Investigates customer complaints or any non-conformance raised internal or externally to provide data which informs resolution
  • Organizes organoleptic panel to ensure consistent quality
  • Runs 3rd party audits, when needed (Customer/Regulatory/GFSI (SQF))
  • Provides and encourages a safe working environment for all personnel


Job Qualifications


  • Bachelor’s degree or equivalent combination of education, training and/or experience.
  • Background in food science or related field and a minimum of 3 years’ experience in QA systems and food safety auditing with experience writing audit reports and interpreting corrective action responses.
  • Valid Driver's license and ability to travel by air if needed.



  • Ability to lead, develop, coach, motivate and support individuals on the team
  • Knowledge of Quality systems, food safety programs, HACCP, HARPC and GMP’s is required (Including GFSI standards such as SQF or BRC)
  • Must have excellent communication, interpersonal and team-building skills.  Ability to impact and influence others to drive change
  • Ability to work cross-functionally with teams and individuals to coach and educate and improve the quality and food safety systems
  • Experience with regulators (FDA) and, preferably USDA.
  • Working knowledge of key US food regulations
  • Understanding of important microbiological, physical and chemical hazards to food
  • Continuous improvement knowledge preferred (including Root Cause Analysis and CAPA)
  • Excellent computer skills in Office, SharePoint, and ERP systems.
  • Ability to read, analyze, and interpret complex documents.
  • Ability to respond effectively to the sensitive inquiries or complaints.
  • Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
  • Ability to effectively prioritize and get things done!