Project Manager - Sales Operations
Job Details
Participate Learning - Chapel Hill, NC

Who We Are

Participate Learning's mission is to unite our world through global education by creating global, cultural and language connections that empower students and educators to positively impact the world. For over 35 years, educators have used Participate Learning’s professional development and curriculum, language acquisition and cultural exchange teacher programs to create engaging learning environments that integrate technology, cultural literacy and other 21st century skills into classroom instruction. We are a proud B Corp and ‘Best for the World’ honoree headquartered in Chapel Hill, North Carolina.

At Participate Learning, our most important asset is our staff. We offer a comprehensive benefits package that reflects this. We offer health coverage, flexible spending accounts, paid disability, wellness bonus, maternity/paternity leave, generous vacation, paid sick time and federal holidays. Additional perks include 401(k) match, adoption assistance, infant-at-work program, work-from-home options, cell phone reimbursement, fully-stocked kitchen, onsite gym and volunteer time off. 

Position Summary

The Project Manager - Sales Operations is in charge of managing the workflow of Participate Learning’s small but mighty Sales team. The Project Manager is not a traditional outward facing sales role, rather they are responsible for internally overseeing and managing sales processes, evaluating and organizing data, and optimizing growth of sales for Participate Learning’s portfolio of education products. The Project Manager will internally manage the workflow and sales cycle of the Sales team to serve new client prospects and existing customers from lead identification to finalizing contracts.



Sales Operations Oversight:

  • Work with the Product Marketing and Sales teams to track and report on all phases of the buyer’s journey for potential customers, including school district administrators, principals, and other instructional and administrative staff, for all products. 

  • Measure, track, analyze, and report on sales goal vs. budget and forecast and other sales data. 

  • Create, update, and maintain new and existing procedures and practices to improve process and scale efforts.

  • Embrace new and existing technology to streamline and boost efficiency, including and especially the SalesForce functions. 

  • Maintain an active understanding and ongoing improvement of the sales enablement, engagement, and selling processes.

  • Manage sales data and industry-trends to shift strategic directions when necessary

  • Review the work and results of Partnership Development Directors on the sales team.

  • Oversee and manage the contract initiation, renewal, account management, and order form processes with prospective and current customers.

  • Ensure all aspects of contracts are in compliance with company and customer standards including managing a process for storing and updating, in conjunction with the Legal department.  

  • Serve as a strategic lead for company conference strategy. 

Account Management Functions:

  • Collaborate with Implementation and Sales teams to assist with client satisfaction, program fidelity, and program renewals. 

  • Manage process for cultivating lasting relationships with existing partners to grow partner loyalty through effective account management.

  • Collaborate with Program Managers and Sales to upsell additional products to existing customers.

  • Perform other related duties as assigned.

  • Bachelor’s degree in Business or related field 

  • 3+ years of Sales Operations or Sales Support

  • Education industry and formal project management training preferred

  • Ability to effectively communicate, plan, and collaborate with a wide variety of constituents, including educators, community stakeholders, and school administrators

  • Strong customer service focus with ability to establish and maintain effective working relationships with co-workers, managers, clients, and senior executives

  • Ability to communicate (write, speak, and present) effectively, persuasively, and in an informed and credible manner

  • Ability to work effectively in a team environment and collaborate cross-functionally

  • Ability to work in a fast-paced, dynamic environment

  • Available to travel as required for sales calls, client meetings, and other business needs

  • Strong planning, organization, execution and evaluation, problem solving, and influencing skills

  • Demonstrated passion for cultural awareness, international education, and student engagement

  • Independent self-starter, effective team player with creative problem-solving skills to help the organization achieve its objectives

  • Intermediate proficiency in excel with the knowledge & ability to run pivot tables and write formulas

  • Desire to learn and understand the business process from beginning to end

  • Strong work ethic and demeanor to stand firm in sales-centric environment

  • Due to the nature of our work with teachers and schools, COVID-19 vaccine/booster is a requirement for new hires, however, the company will consider accommodations for disability and religious reasons