Client Engagement Specialist
Job Details
Albany-New Karner - Albany, NY
Full Time

Client Engagement Specialist - Albany

The Client Engagement Specialist position is responsible gathering information by obtaining all necessary information regarding new clients to be seen at one of the Behavioral Health Center sites for either affiliate. This position will assist with obtaining records from other community providers, agencies, schools etc. regarding new and existing clients. This position will be the primary contact for all new referrals until a first appointment is arranged with a therapist. This position will work closely with the Supervising Screening and Engagement Specialist to coordinate with Behavioral Health Center Directors in assigning new referrals to the appropriate primary therapist.



  • Receive initial phone inquiries and written referrals.
  • Gather pertinent information as required by program in order to determine eligibility for services requested.
  • Consult with Clinic Director or designee, as appropriate, to assess appropriateness of referral and assignment of clinician.
  • Refer to alternate service providers as requested or needed.
  • Identify all possible funding and service options available to client.


Requires a Bachelors degree and one to two years of related experience, or requisite education and experience.


If you’ve got the talent, drive and desire to make a real difference in your community, you need to be a part of Northern Rivers Family of Services. We’re a family of human service agencies united in our passion to help the children, adults, and families of the Capital Region and beyond. 

Our employees receive a generous time off and health care package, tuition reimbursement, loan repayment assistance, free training/CEU opportunities, flexible work schedule, and much more! 

Apply today to become part of our team!


Northern Rivers is an Equal Opportunity / Affirmative Action Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other characteristic protected under applicable law.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

You Can Make a Difference at Northern Rivers Family of Services!