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Youth Engagement Specialist

Job Details

Charlotte, NC
1st shift



The Youth Engagement Specialist is responsible for assisting in the daily operation of the On Ramp Resource Center which serves as a drop-in center for young adults 16-24 years of age. The Relatives On Ramp Resource Center is open Monday through Friday from 9am to 5pm. The Youth Engagement Specialist serves on a team as the main point of contact for program participants and community members. The Youth Engagement Specialist’s primary responsibility is to connect with, and be a support to, youth/young adults who come to On Ramp seeking assistance with housing, education, employment, health and safety and community navigation. This includes the following job functions, assisting with intake assessments, providing support and mentoring young adults in achievement their goals, managing daily workshops, and opening & monitoring participant use of the basic needs areas - the kitchen during meal times, the shower facility, and the laundry room.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Assist in the daily operation of the resource center byproviding referrals, support, supervision, and guidance to program participants
  • Ability to meet face-to-face with homeless individuals of diverse backgrounds and disabilities, including

physical, mental, substance abuse, HIV/AIDS, etc.; able to develop rapport, provide information, and refer

with sensitivity to cultural issues

  • Work with participants to achieve their goals as identified on their Future’s plan, provide follow-ups, offer assistance and check in with participants on their progress
  • Assists in the development and maintenance of relationships with employers, service providers, and other community resources
  • Facilitates referrals to outside agencies
  • Maintains accurate and up to date documentation
  • Assist in daily workshops and program activitiesAble to multi-task and remain calm in demanding and unpredictable situations
  • Provide support to the volunteers who lead workshops in the resource center
  • Assist in program outreach and marketing
  • Assist in all aspects of aftercare services for the On Ramp Resource Center program
  • Ensures the use of appropriate interventions in order to provide a safe environment for clients and staff



Complete all necessary paperwork and documentation.

All forms of required documentation are completed by the end of the shift and error-free. County Spreadsheet Updated Daily and communicated to Lead Transition Specialist when any areas are red.

Coordinates monthly workshops and program activities

Provide a total of 20 workshops per week.

Complete futures plans, client assessments, team meetings.

Futures plans, client assessments, team meetings are completed 100% of the time.

Staff provide quality services in accordance with RENEW model, and agency policies.

100% of services will meet standards and policies

TR, Inc. direct care staff will demonstrate the ability to function safely, professionally, and ethically without the benefit of direct supervision. This includes serving as client advocate, providing referrals, facilitating individual and group sessions and case management (as needed).

100% compliance as evidenced by work product quality, quantity, timeliness and by any client/staff reports.

Completes all mandated training.

100% of required training will be completed within specified time frame.

Works as a member of the On Ramp team to provide high quality supports and services to young adults.

Provide services to at least 800 resource center clients.

Attendance: Has minimal occurrences of unscheduled absences or lateness

No more than 5 unscheduled events per year

Displays appropriate customer service. Uses effective internal and external communications and provides appropriate level of support when interacting with clients, family members, and co-workers.

Responds to email, phone, or written inquiries within 24 business hours.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


High School degree required. Two years’ experience in the human service field, working with young adults is preferred.

Proficiency in MS Office applications preferred.


Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write to a prescribed style and format. Ability to effectively present information in one-on-one and small group situations to groups of children, managers, and other employees of the organization.


Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.


Ability to apply common sense understanding to carry out instructions furnished in written, oral, schedule, or diagram form. Ability to deal with problems involving several concrete variables in situations with little standardization.


Completion of Alexander Youth Network Model of Care and all other center provided training. Driver's license.


Age specific competency for children and adolescents, competency in the Administration of Medications, Working with Mental Health Population through utilization of Therapeutic Crisis Intervention and Love & Logic, Life Saving / Safety to include First Aid and CPR, Blood Borne Pathogens, and Infection Control.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee frequently is required to climb or balance. The employee must frequently lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually loud.