Healthy NYC Operations Coordinator
Job Details
LIC - Central DOHMH - Long Island City, NY
Healthy NYC Operations Coordinator

The Fund for Public Health in New York City (FPHNYC) is a 501(c)3 non-profit organization that is dedicated to the advancement of the health and well-being of all New Yorkers.  To this end, in partnership with the New York City Department of Health and Mental Hygiene (DOHMH), FPHNYC incubates innovative public health initiatives implemented by DOHMH to advance community health throughout the city. It facilitates partnerships, often new and unconventional, between government and the private sector to develop, test, and launch new initiatives. These collaborations speed the execution of demonstration projects, effect expansion of successful pilot programs, and support rapid implementation to meet the public health needs of individuals, families, and communities across New York City.

 

PROGRAM OVERVIEW

Healthy NYC is an innovative project that provides the Health Department with important health information in a timely and cost-effective way. To date, Healthy NYC has recruited about 10,000 adult New Yorkers to join a survey panel that will help us conduct population health research. Healthy NYC surveys on COVID-19 have provided critical citywide information on symptom prevalence and treatment, testing, awareness of government recommendations, racial inequities, and adverse mental health.  Such information is being used by the City to respond to the pandemic. Other Healthy NYC surveys have assessed social determinants of health, mental health, vaccine access and confidence, and other important health issues.

 

The Fund for Public Health in New York (FPHNY) seeks a Healthy NYC Operations Coordinator, funded through a grant from the Centers for Disease Control and Prevention through June of 2024.  This position will be based at the Health Department’s office in Long Island City, NY.

 

POSITION OVERVIEW

This position will be within the New York City Department of Health and Mental Hygiene (DOHMH)’s Division of Epidemiology, Special Projects Group, and reporting to the Healthy NYC Survey Panel Manager.  The Division of Epidemiology collects and analyzes data and communicates findings to monitor and improve the health of New Yorkers, and to inform decision making both within and outside of DOHMH.

 

The Operations Coordinator will manage Healthy NYC’s relationship with participants. This includes conducting survey interviews by phone and tracking and following up on participant questions and concerns. The ideal candidate will have familiarity with public health and survey experience, be organized and detail-oriented, and possess excellent interpersonal skills.

 

RESPONSIBILITIES

The Operations Coordinator will:

  • Administer survey consent and conduct phone surveys with Healthy NYC participants.
  • Answer participant questions and resolve concerns.
  • Help test surveys before they are launched.
  • Maintain call logs and follow-up items, and document outcomes.
  • Use Language Line to conduct surveys in languages other than English.
  • Develop training materials, and help train and supervise student interns and others who help with calls during busy periods.
Qualifications
  • MPH/MS degree from an accredited college or university and a minimum of two years of experience directly related to the duties and responsibilities specified above.
  • Experience in public health; familiarity with survey research.
  • Experience interacting with the survey or research study participants preferred.

 

PREFERRED SKILLS

  • Detail-oriented and can follow study protocols.
  • Experience and/or willingness to interact with study participants and manage occasionally contentious situations.
  • Dedication to protecting the confidentiality of participants’ data.
  • Ability to work independently and follow through on assignments with minimal direction.
  • Strong computer skills, including software such as Microsoft Excel and Word.
  • Experience working collaboratively with large groups.
  • Strong written and verbal communication skills.

 

SALARY AND BENEFITS

Salary is up to $70,500, commensurate with experience. FPHNYC offers a comprehensive benefits package.

 

ADDITIONAL INFORMATION

There is potential for this position to transition to DOHMH and therefore candidates must meet DOHMH eligibility requirement including NYC residency.

 

The Fund for Public Health in New York City is an Equal Opportunity Employer and encourages a diverse pool of candidates to apply.

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