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Associate CIO for User Support Services

Job Details

System Office - Augusta, ME
Full Time
Graduate Degree


Title:  Associate Chief Information Officer for User Support Services

Bargaining Unit/Salary Level:  The ACIO for User Support Services is classified as a confidential position, level 7. 

Responsibilities:  This position is responsible for supporting, leading, and inspiring distributed teams to deliver information technology (IT) support shared services across the system and its colleges.  This includes collaboration with other IT leaders to ensure an overall high-quality service delivery and faculty, staff, and student experience.  The ACIO is responsible for managing relationships with senior leaders and college Presidents, including participation in budget and strategy discussions, and addressing quality of service delivery challenges.  This position will reside at Southern Maine Community College and provide the connection to the College needs and the shared services team.

Minimum Qualifications:  The required minimum qualifications include a Master’s degree in a computer systems or technology management discipline, or equivalent experience.  Ten or more years in technology management or technology customer service.  Ten or more years’ experience managing support of education-related technologies, including Student Information Systems, Learning Management Systems, and common education-related simulators, such as human patient simulators.  Experience in higher education preferred.

Required Knowledge, Skills, and Abilities:

  • stakeholders to gain alignment among groups with disparate perspectives and objectives.
  • Proficiency in managing within resource constrained environments.
  • Demonstrated project management and customer service skills in challenging environments.
  • Experience developing multi-year technology and service strategies together with associated budgets.
  • Experience in managing teams within Support Services organization, SLA’s and Service Catalogs.
  • Experience in the support of student information and learning management systems.

Why work for the Maine Community College System? Benefits may include:

  • Health, Dental and Vision Insurance
  • Life Insurance
  • Retirement Savings
  • Flexible Spending Accounts
  • Living Resources (Employee Assistance Program)
  • Paid Holidays
  • Statewide Locations
  • Tuition Waivers
  • Training
  • 529 Education Plan MCCS Matching Grant

To Apply:  Please upload your cover letter, current resume/CV, including names and contact information for three professional references, and official transcripts when you complete the online application.  Search will remain open until the position is filled.

The Maine Community College System is an Equal Opportunity employer. We celebrate diversity and are committed to creating an inclusive and non-discriminatory environment for all employees. We provide reasonable accommodations to qualified individuals with disabilities upon request. For more information, contact (207)629-4000.  TTY dial Maine Relay 711.