Program Performance and Planning
About Program Performance & Planning
In full partnership with families and communities, Graham Windham strives to make a life-altering difference with children, youth and families who are overcoming some of life’s most difficult challenges and obstacles, by helping to build a strong foundation for life: a safe, loving, permanent family and the opportunity and preparation to thrive in school and in the world. The Program Performance and Planning (PPP) team advances a culture of learning, strategic program development, and data-driven performance management in pursuit of that mission and vision. PPP partners with program managers to analyze and interpret data, assess service delivery and program effectiveness, apply learning from data analysis and feedback into program improvement efforts, and develop program resources to strengthen operations and service delivery.
About the Position
Graham Windham seeks a Performance Analyst to assist in supporting our data analytics work. The Analyst will work closely with our Program Performance & Planning (PPP) team as well as the Information Technology team and program leadership to promote excellence through performance measurement, analysis, report production, collecting participant feedback, and reporting information to guide management decisions.
Under the guidance of the Director of Data Analytics and in close partnership with Senior and Supervising Performance Analysts, the candidate will have the ability to review, analyze, interpret and summarize information from diverse sources. The ideal candidate will have a mix of technical knowledge and program/data analysis capabilities.
Duties and Responsibilities
- Support the Program Performance & Planning and Information Technology teams in collecting, analyzing and interpreting data and maximizing the use of our data and reporting technologies.
- Manage report development and distribution of reports including monthly management reports, ad hoc reports, ticklers and more in partnership with Senior and Supervising Performance Analysts and Program Leadership.
- Collect data, produce performance reports, and summarize and interpret information to support Senior and Supervising Performance Analysts work to guide programmatic decision making and strengthening program performance.
- Compile and organize data to facilitate analysis by Senior and Supervising Performance Analysts.
- Conduct topical analyses in partnership with Senior and Supervising Performance Analysts to help managers better understand performance concerns and successes.
- Support Senior and Supervising Performance Analysts with regulatory agency data, and support audits and other accountability reviews regulatory bodies.
- Support the Senior and Supervising Performance Analysts with the analysis of process and outcomes data of programs so the Senior and Supervising Performance Analysts can facilitate discussions and workgroups, and coaching program supervisors on understanding and interpreting data.
Competencies and Strengths:
In keeping with the Graham Pillars of Respect, Grow, Thrive, and Lead and the requirements of the position, the following competencies and strengths are important attributes for being successful in this role
- Detailed & Organized: Extremely detail-oriented, with excellent written and oral skills.
- Curious: Interested in understanding why things are the way they are and persistent about figuring things out. Self-directed explorer of trends, trying to understand what is really happening below the surface of program performance metrics.
- Supportive and Learning Oriented Coach: Has an aptitude for coaching others and an orientation toward using data and information to support a culture of learning and improvement
- Engaged: Communicates openly, honestly and clearly and is willing to have healthy disagreement, with the goal of building a more connected community.
- Solution-Focused and Dependable: Works with others to solve problems, acknowledges mistakes and successes, and follows through on commitments.
- Growth-Oriented: Openness to feedback and self-reflection towards self-improvement.
- Respectful: Has strong personal integrity and wants to participate in a culture that celebrates vibrant and diverse spiritual and ideological perspectives, racial, ethnic, and gender identities, and sexual orientations.
- Bold and Passionate: Enjoys empowering staff to help them achieve safety, family, education, and opportunity for the kids and families we serve.
- Bachelor’s degree and 1 year of relevant work experience
- Must have excellent data analysis skills and a strongly held belief that children and families can succeed.
- Mastery of MS Excel and Power Point
- Detailed oriented, with excellent written and oral skills
- Must be hospitable, flexible, a team player, and have a passion for serving children and families
- Must be willing to travel throughout NYC, as needed.
- Experience using Microsoft SQL and PowerBI a significant plus
- Experience working with end-users to develop reports using Microsoft Report Builder a plus
- Some experience with non-profit performance management experience preferred.
- We may consider upgrading this role to a Performance Analyst role if the candidate has at least one year of directly relevant experience.
$55,000 + Benefits + Merit Pay + Staff Development
This position will be primarily remote, with an expectation of regular but flexible in-person workdays in either Downtown Brooklyn, upper Manhattan, and the Bronx.