- Education: Bachelor of Science degree in Nursing required. Specialized training in statistical process control (SPC), Performance Improvement, Quality Assessment and Assurance and Regulatory Management required. Training and education in Performance Improvement tools and techniques required.
- Licensure/Certification: Licensed as a Registered Nurse. Green Belt certification preferred.
- Experience: Minimum of five years in clinical nursing required. Cardiac Critical Care nursing strongly preferred. ACC, STS and Core Measure expertise needed for this position. Has demonstrated knowledge of relational databases and medical information systems and statistical methods and applications.
- Interpersonal Skills: Must have the ability to effectively communicate knowledge and information to all hospital staff, team members, physicians, patients and families. Ability to communicate in English, both orally and written. Ability to work individually and in a team setting.
- Technical Skills: Proficient in computers for the following programs: Excel spreadsheets and statistical tools such as ANOVA; Quality America, SAS, JMP, or other required statistical software tools; process management computer tools such as Visio, ClearProcess or similar program; Midas quality management proficiency necessary; able to create reports and communicate progress; able to independently use office equipment, fax, copier, etc. Requires the ability hear and verbalize information. Must have the ability to accurately complete database requirements for Medicare, TJC and other required organizations.
- Essential Physical Requirements: Must be able to stand and walk for prolonged periods of time.
- Essential Cognitive Abilities: Able to interpret rules/regulations/accrediting and licensing standards sufficiently for implementation; to maintain concentration and organize while dealing with multiple issues; and, to analyze data and formulate plan of action. Requires good communication and organizational skills, reasoning ability and good independent judgment. Requires working under stressful conditions and irregular hours and working with frequent interruptions. Must be able to do mathematical calculations including statistical methods related to performance improvement and Six Sigma quality activities.
- Essential Mental Abilities: Individual must have good mental health and the ability to read, write and comprehend instructions.
- Essential Sensory Requirements: Must have corrected hearing and vision within a normal range. Must be able to diplomatically respond to administrative and governing bodies, medical staff members, hospital personnel, patients and visitors. Able to collect sensory input, analyze political dynamics, and intervene as needed.
- Exposure to Hazards: Requires exposure to communicable diseases and potentially contaminated body fluids and hazardous materials. OSHA risk factor: Category I.
- Other: Has working knowledge of the Balanced Scorecard and its linkages to quality studies and measurement. Understands the mission and vision of the hospital. Operates within the concept of patient focused care. Evolves into an effective team member. Must adhere to dress code: good grooming and personal hygiene habits; and strict adherence to attendance policies. Maintains knowledge of and conforms to hospital policies and procedures.
Key Relationships
1. Maintains positive relationships with internal customers. Is effective in interacting with others and problem-solving.
2. Maintains positive relationships with external customers. Is effective in interacting with others and problem-solving.
3. Proactive in meeting customers needs.
4. Responds promptly to customer needs or requests.
5. Keeps management informed of problems, recommends solutions.
6. Participates in education/development of peers and other staff.
7. Inspires and encourages confidence in subordinates.
8. Always receives positive evaluations from subordinates.
9. Communicates achievements of individuals and teams in a visible and positive way.
10. Provides timely, descriptive feedback regarding personal and professional issues.
Initiative
1. Develops specific work plans and due dates.
2. Follows through on planned assignments within assigned timeframes.
3. Effectively prioritizes assignments.
4. Demonstrates a willingness to accept extra assignments.
5. Adjusts to change, work pressures or different situations without undue stress.
6. Demonstrates skill in developing improvements in work methods.
7. Aggressively seeks and implements work method improvements.
8. Effective in cost control and resource utilization.
9. Assists in the overall operation of the hospital through active participation in projects aimed at achieving the hospitals mission; incorporates the values and vision of the hospital in day-to-day activities.
Professionalism
1. Demonstrates professional behavior to set an example for subordinates.
2. Maintains positive spirit/attitude at all times.
3. Adheres to dress code, conduct and attendance policies.
4. Accepts both positive and negative constructive feedback.
5. Attends and/or conducts in-services and departmental meetings.
6. Demonstrates a supportive/positive attitude toward the hospital and fellow employees is a positive team member.
7. Expresses self in an organized, comprehensive, articulate and concise manner.
8. Attend at least 80% of in-services and department meetings.