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Server

Job Details

Entry
Wilmington Convention Hotel LLC - Wilmington, NC
Part Time
Not Specified
Hospitality - Hotel

Description

SUMMARY          

We are looking for motivated individuals who would like to be a part of an amazing team here at STEAM Restaurant & Bar, located just inside the beautiful Embassy Suites.                                                                                                                                                      

The Server is responsible for:

  • Provide outstanding guest service to all guests while maintaining all company policy and procedures.

 

JOB RESPONSIBILITIES

The Server’s primary responsibilities will include:

  • Accomplish assigned daily tasks and duties designated by management.
  • Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions.
  • Make specific suggestions of menu items, beverages while demonstrating the ability to up-sell.
  • Perform procedures for the ordering process from the initial greeting to the check presentation in accordance with the timing standards set forth by the company.
  • Abide by all State, Federal and Corporate liquor regulations and alcohol awareness pertaining to service of alcoholic beverages.
  • Provide Guest Service using a tray to carry the properly plated food items and properly garnished drinks.
  • Anticipate guest needs, such as replenishing beverages and condiments.
  • Check with guest for overall satisfaction of the dining experience.
  • Maintain accurate bank and act as own cashier as needed while adhering to all company cash handling procedures.
  • Maintain control of station in peak periods.
  • Maintain station cleanliness and organization throughout shift.
  • Clearing and resetting tables.
  • Complete all assigned opening, running, and closing side work.
  • Help keep the restaurant a safe working environment for guests as well as employees.
  • Provide a clean, neat, and groomed representation of company while in company uniform.

Qualifications

REQUIRED SKILLS AND ABILITY

  • Must be 18 years as required in compliance with all State, Federal and Corporate liquor regulations pertaining to service of alcoholic beverages.
  • Must possess basic reading and writing skills necessary to perform daily functions and successfully fulfill training and testing requirements.
  • Strong communication skills to allow the server to problem solve and anticipate the guest’s needs.
  • Must be able to communicate clearly and professionally to a wide range of guest.
  • Basic mathematic skills are required necessary to perform accurate cash handling responsibilities, which include maintaining, an accurate bank and administering correct change for all guest checks.
  • Strong problem solving skills are required. Individual must be abele to “read” guest’s verbal and non-verbal behaviors to ensure problems are avoided, or at the very least handled according to the company guidelines.
  • Basic computer skills are required.
  • Able to work a flexible schedule including weekends and holidays as required.
  • Must work well with others and possess the ability to work without constant supervision.

 

REQUIRED EDUCATION AND EXPERIENCE

  • Education –Able to read and write English.
    • High school diploma preferred.
  • Experience – One year experience in related field preferred.
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