PARTS ORDER ANALYST II

SUMMARY

Process Customer Orders received via phone, mail, email, and fax. Analyzes orders to ensure that proper part is ordered, determines warranty status of parts ordered, and whether defective parts should be returned. Processes all quote requests on a timely basis.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

ANALYZE CUSTOMER ORDERS

• Using parts manuals, prints, bills of material, Murata Parts Website, and McGuider software, verifies accuracy of ordered part.
• Determines proper substitute part, if necessary, through use of engineering documentation.
• Checks status of ordered part, using proper documentation.
• Affixes prices to ordered part(s) based on material costs and labor hours.
• Specifies type of customer order (warranty, replacement, or spare part) and codes by line of business (forming or cutting).
• Determines whether defective parts should be returned or scrapped in field, and processes customer material returns, ensuring proper credit is given to customer.
• Ascertains order priorities, and expedites as necessary to meet delivery schedules.
• Provides valid delivery schedules to customer.
• Enters customer order into Foxpro.

ANALYZE CUSTOMER QUOTE REQUESTS

• Verifies part classification, and provides selling price to customer.
• Establishes prices for non-stock parts.
• Provides delivery and shipping information.
• Communicates quote to customer and file.

CUSTOMER SERVICE FUNCTIONS

• Ensures that parts are shipped per instructions.
• Advises customer of missed deliveries and re-schedules.
• Provides parts manuals and bulletins as requested.
• Communicates results to customer.
• Determines means and initiates action to correct the problem.

MAINTENANCE AND UPDATING OF DEPARTMENT DOCUMENTATION

Identifies errors in documentation, inventory quantity, location, or general description, and works with Inventory Planner to correct.

RELATED DUTIES

• Issues emergency purchase orders to designated vendors for direct shipment of customer parts orders.
• Provides information to sales and field service personnel as required.
• Communicates with Shipping/Receiving when parts order problems occur.
• Processes order cancellations and change orders as necessary.

TOOLS & EQUIPMENT
Personal computer, Printer, Telephone, Fax Machine, Calculator, Microfilm Print Machine, Copier, Typewriter, Ruler or Tape Measure.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
Associates degree (A.A.) or equivalent from two-year College or technical school; or three to five years of processing purchasing orders experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, Customers, and the general public. Ability to communicate effectively and professionally via telephone.

MATHEMATICAL SKILLS
Ability to perform basic business mathematic computations such as add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of technical instructions in text, mathematic and diagram form. Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

OTHER SKILLS AND ABILITIES

• Ability to negotiate for price and services from a variety of vendors including shipping, packaging, freight forwarders, import/export brokers and trucking companies.
• Understanding of basic import/export requirements.
• Ability to seek out and understand rules and regulations pertaining to trucking, air freight, shipping, and import/export.
• Excellent understanding of good packaging design and practices to prevent damage and facilitate shipping.
• Excellent understanding of factory operations as they pertain to materials management such as shop order processes, shop floor control and inventory management.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; sit; and stoop, kneel, and crouch. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job is primarily performed in a general office environment with a noise level that is quiet to moderate. This job will require occasional work in a factory environment with a noise level of moderate to loud.

EEO/AA/m/f/vets/disabled