Director of Operations

Position Summary

Position Title: Director of Operations /  Managing EMS Officer
Reports to: Executive Director
Direct Reports: Supervising EMS Officers, EMS Officers, Field Training Officers, Clinicians, Candidates
FLSA: Exempt

POSITION SUMMARY
As the Director of Operations, you will play a vital role in ensuring the smooth and efficient day-to-day operations of Bennington Rescue. You will be responsible for providing leadership and direction to our team of EMS professionals, ensuring compliance with all local, state, and federal regulations, overseeing all aspects of patient care, and embodying the mission, vision, and core values of the organization.

RESPONSIBILITIES
•    Provide leadership and direction for operations, developing, and implementing operational plans that achieve organizational goals.
•    Oversee all aspects of emergency medical response, including ambulance operations, crew scheduling, and coordination with communications / dispatch agencies.
•    Ensure compliance with all local, state, and federal regulations governing EMS operations.
•    Develop and maintain a comprehensive quality program to monitor and improve clinical care.
•    Supervise EMS clinicians and the field training and evaluation program, fostering a positive and professional work environment.
•    Coach, counsel, and mentor supervisory and field staff providing professional development guidance and corrective counsel, including discipline when necessary.
•    Oversee the maintenance and repair of vehicles and medical equipment.
•    Collaborate with healthcare partners, law enforcement, fire departments, and other emergency response agencies to ensure seamless patient care coordination in routine and disaster operations.
•    Develop and implement community outreach programs to educate the public about EMS services.
•    Collaborate with mental health, substance use disorder, peer recovery, primary care, and social service providers to maintain a network of resource referral as part of a community health approach. 
•    Stay abreast of industry trends and best practices in emergency medical services.
•    Acts as a functional paramedic within the EMS system and occasionally fills clinical openings.
 

QUALIFICATIONS

•    Bachelor's degree in Emergency Medical Services, Public Administration, or a related field (Master's degree preferred).  
•    A minimum of three years of progressively responsible experience in EMS operations management.
•    Current NREMT paramedic certification and ability to achieve paramedic licensure in Vermont (IBSC CCP-C / FP-C or UMBC CCEMTP preferred for critical care paramedic eligibility).  
•    Strong communication, interpersonal, and problem-solving skills.
•    Proven ability to analyze complex data and identify trends.
•    A valid driver's license with record acceptable to insurance.
•    Criminal, child/protective registry, and Office of Inspector General background checks acceptable for local, state, and federal regulations regarding certification, licensure, billing, etc. 
•    IS-5, 100, 200, 700, and 800 – other EMS/Fire HazMat Awareness or higher training may be submitted in lieu of IS-5.  
•    IS-300 and 400 – may be obtained within 6 months of hire date.
•    Proficient in Microsoft Office Suite and other relevant software programs.
 

PHYSICAL ABILITY REQUIREMENTS

All operations employees are evaluated on their ability to perform the following tasks:

This screening occurs: 

1. Upon hire – prior to or within 30 days of the date of hire.
2. Upon returning from Leave of Absence or Injury – prior to a return to active ambulance crew duty.
3. Every other year employees have this screening performed.