The Server Support is responsible for communicating with guests and supporting both servers and kitchen staff. Often underestimated, a Server Support can make up for a server's shortfalls and make the difference between a great experience and a good one. The Server Support is also the employee who performs all the small tasks necessary to provide a high-quality customer experience.

Roles and Responsibilities:

• Clearing dirty plates, silverware, glassware and cleaning tables and floor after guest leaves.
• Keep up cleanliness levels for all guest areas including restaurant bathrooms.
• Food and beverage delivery to fulfil room service orders and putting to-go orders together and ensuring they are picked up by the correct individual.
• Getting food to the proper table in a timely manner.
• Responding to and fulfilling guests' needs in a calm and friendly manner during high stress times.
• Communicating all guest comments/complaints to manager on duty.
• Ensuring all tables have water glasses filled.
• Make beverages when ordered and on request.
• Complete all side work including but not limited to polishing glassware, silverware and roll-ups.
• Running the expo line to ensure food quality out of the kitchen, plating trays efficiently and communicating with team members to run food in a timely manner.
• Ensuring and maintaining the expo line is clean and organized during service hours, assisting the Expo Lead in plating trays and completing food orders as necessary.
• Host responsibilities.
• Hospitality agent on the floor.

Qualifications

Experience, Knowledge and Education:

• Must be able to work a flexible schedule including weekends and holidays
• Must be able to speak, read, write and understand English
• Must be able to think quickly on your feet, make smart decisions
• Must be able and willing to lend a helping hand to any teammate at any time
• Must be able to utilize digital menu and ordering system efficiently.
• Must be able to take direction and delegate responsibilities
• Customer service/restaurant server experience preferred
• ServSafe / Food Handler certifications ideal

Physical Requirements:

• Must be able to lift large trays weighing up to 30lbs.

Additional Requirements:

• Successfully pass pre-employment screening.