Teacher Resources Associate

Love What You Do and Why You Do It! 

Participate Learning is a force for good that connects teachers and students through global education programs to foster human understanding and create peace around the world. We offer purpose-driven, challenging work in a collaborative environment, a flexible and open culture, and encourage employees to pursue their professional and personal passions.

What You’ll Do:

The Teacher Resources Associate provides onboarding and continuing support for Participate Learning’s cultural exchange teachers. The Teacher Resources Associate is responsible for the successful arrival and orientation of all new international teachers, facilitating a smooth transition to their new environment, and for all related and ongoing logistical support for teachers in the program.

Teacher Onboarding Responsibilities:

• Provide excellent  daily customer service and support to 1500+ U.S. based international teachers, through online chats, phone & email, ensuring timely and thorough responses that ensure a positive experience for international teachers throughout their program 

• Work with the rest of Teacher Resources team to ensure smooth onboarding experience for new Ambassador Teachers

• Work with Teacher Resources Team in successful recruitment and implementation of Local Adviser Program

• Use problem-solving skills as well as knowledge of cultural adjustment, cross-cultural communications, and the U.S. education system to identify issues affecting international educators and works with Teacher Resources  Manager and Teacher Resources team to provide guidance and solutions to these issues.

• Work as part of the Teacher Resource team to implement key educator processes such as renewals, visa extensions, surveys, internal projects, etc.

• Help to  engage international teachers in online collaboration, chats, resources, program materials, and  professional development.

• Work with Teacher Resource Manager to coordinate and host regular online hours and topics that are relevant to our teachers.

Experience You Bring:

• Bachelor’s Degree  (Education, Communications, Business or International Studies or related field) or equivalent experience and education.

• Strong written and oral communications skills.

• Experience living abroad and/or second language preferred (Spanish or Mandarin).

• Experience in customer service.

• Strong organizational skills in routine as well as time-sensitive situations, ability to prioritize, multi-task, and follow through.

• Analytical and pragmatic problem solving skills, applying good discretion and judgment

• Comfortable with the use of technology and tech tools for communication, documentation, and community building. 

• Ability to work collaboratively with a wide range of stakeholders.

• Ability to work in a fast-paced, dynamic environment and to influence and positively lead change and transition.

• Ability to work weekends and/or evenings as required.

About You

• Passionate about learning and welcoming people from all over the world, learning about their culture and sharing your own culture and experiences.

• Love for international adventures - languages, dancing, food, travel, etc.

• We are looking for impact makers who believe in business as a force for good. 

• Eager to make a difference for today and tomorrow

• Flexible with your time and energy and willing to expand beyond the day-to-day expectations of your work. (And the company reciprocates with flexibility!)

• Cameras on during most zoom meetings - we want to see your smile. 

• Believe global education is for everyone!

What You’ll Love About Us: 

Participate Learning is a B Corporation headquartered in Chapel Hill, NC, that partners with K-12 schools and districts to provide cultural exchange teachers, global education, and language immersion programs in Spanish and Mandarin. As part of our B Corp commitment, one of the essential measures of the success of our business is the positive impact we make on our employees. Our work inspires everyone to be change agents, bringing more empathy and connection to the world.

• Attractive benefit coverage for medical, dental, vision

• Company paid long-term, short-term disability and life insurance

• Paid Maternity/Paternity Leave

• Generous Vacation and Separate Sick Time

• Wellness Program

• Adoption Assistance

• Infant-At-Work and Bring Your Dog to Work Program

• Cell Phone Reimbursement

• Fully-Stocked Kitchen

• Onsite Gym

• Volunteer Time Off

• Professional Development Funds

• Tuition Assistance

• Cultural Experience & Milestone benefit every 3 years

Due to the nature of our work with teachers and schools, COVID-19 vaccine is a requirement for new hires, however the company will consider accommodations for disability and religious reasons.