General Summary:

Under the direction of the Care Coordination Program Manager, the Care Coordinator is responsible for providing consistent and quality navigation to health, human, and social service needs via telephone, in person, e-mail, and other forms of communication. The Care Coordinator will collaborate with internal and external stakeholders to create and evaluate client service plans.

PRINCIPAL DUTIES & RESPONSIBILITIES:

Essential Functions:

• Build positive and appropriate rapport with clients and stakeholders.
• Provide ongoing system navigation support that meets the quality and frequency standards of the program and addresses the client’s health, human, and social services needs.

• Collaborate with Next Move Marriage and Family Therapists and Emergency Shelter Case Managers to improve care linkages and client advocacy efforts.

• Utilize the Social Determinants of Health to identify and address critical needs and barriers when creating client service plans.

Learning & Development

• Participate in ongoing professional development on topics like Person Centered Care, Motivational Interviewing, Housing First Model, and the Social Determinants of Health.

• Develop and maintain working knowledge of health and human services network to help clients address barriers.

Operations

• Conduct assessments pre and post service delivery to monitor program efficacy.

• Adhere to program standards for maintaining case records as well as the confidentiality of clients.

Other Duties/Responsibilities

• Ability to be responsive and available for shifts for as much as 12 hours in length during declared emergencies to perform duties as directed by the Emergency Manager

• Ensure compliance with all GISVNN policies, CARF standards, and safety and security regulations.

• Performs other duties as assigned.

QUALIFICATIONS:

Basic Qualifications of the Role:

• Associate's degree or higher in Social Work, Human Development, Sociology, Psychology or related field from accredited university or college.

OR

• 2+ years direct client services experience in a community based health, social service, information and referral or non-profit setting.

• Ability to communicate effectively with diverse and multi-cultural individuals while being non-judgmental and respectful.
• Ability to work effectively and collaboratively in a team environment.  

• Effective written and verbal communication skills.

• Proficiency in Microsoft Office Suite.
• Must not present a direct threat to the safety and health of self, others or property.
• No record or disclosure of criminal conviction that indicates a tendency toward theft, violence, dishonesty, deceit, drug manufacture or sale, moral turpitude, or predatory behavior. 
• Must provide proof of identification and eligibility to work in the United States of America. 
• May be required to pass a drug and background screening.
• Must be able to perform essential functions of this job description with or without reasonable accommodation.

POSITIONS SUPERVISED:

• None

WORKING CONDITIONS/HAZARDS:

• Work is primarily performed sitting down in an office environment as well as various remote locations with clients.

• High adaptability, patience, and flexibility required

• Work environment can be hectic (fast-paced) with frequent short deadlines and regular instances of critical or unusual situations.

This job description does not cover all the activities, duties or responsibilities required of this role. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.