Help Desk Specialist I
Job Details
Experienced
Tulsa - Tulsa, OK
Full Time
Up to 25%
Description

The Help Desk Specialist is primarily responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to internal customer queries, isolates problems, determines and implements solutions.

  • Serve as first-tier technical support for internal customer queries via helpdesk calls related to all software, hardware and equipment utilized by the Bank.  Fulfill other end-user questions/issues/requests via trouble-ticket system.  Document and distribute issue remediation's to other Information Services members.

  • Perform ad hoc break/fix support for local and remote locations.  This can include the troubleshooting of systems via remote access or travel to a physical location, potentially including an equipment replacement.

  • Troubleshoots instances of software incompatibilities resulting from updates and/or new software installations.

  • Provision new equipment and associated software environments for end users, including training new employees and existing employees on new updates/systems.

Qualifications

This level of knowledge is normally acquired through a minimum of 3 years providing high volume technical support to many users over a broad range of technical systems.  This required knowledge extends across a wide scope of software and physical equipment/cabling.

  •  Ability to take creative approaches to investigating and solving problems
  • Ability to communicate in a clear and courteous manner while providing effective customer service
  • Ability to obtain and maintain effective level of technical literacy to support effective administration of disparate technical systems
  • Ability to work in a fast-paced environment while prioritizing tasks, without requiring direct assignment or close supervision


 

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